Senior Service Delivery Analyst (Epic Clarity — PB)
About The Position
As a Senior Service Delivery Analyst, you'll play a key role across revenue cycle operations, analytics, and client delivery. You'll use deep revenue cycle knowledge, Epic Clarity expertise, and advanced SQL to turn complex operational data into accurate, client-ready insights — partnering with Customer Operations, Central Operations, and client stakeholders to surface trends, uncover defects, and drive action. This is not a traditional reporting role; you'll operate independently, make credible recommendations, and help shape how analytics support operational and client success.
Requirements
- 8+ years of professional experience, with strong background in revenue cycle and analytics-driven roles
- Strong knowledge of professional/physician billing (PB) revenue cycle operations — charge capture, CPT/HCPCS coding, claim edits (WQs), denials, A/R follow-up, payment posting, provider productivity, and RVU-based reporting
- Hands-on experience with the Epic Clarity data model, specifically Resolute Professional Billing (PB) — including tables such as PAT_ENC, HSP_ACCOUNT, ARPB_TRANSACTIONS, PAT_ENC_HSP, CLARITY_SER, and CL_PB_CLM
- Advanced SQL skills — complex joins, aggregations, transformations, and scalable query design
- Experience with Snowflake, relational databases, and reporting tools such as Power BI
- Proven ability to turn messy operational data into reliable, decision-ready insights
- Track record presenting findings to non-technical stakeholders and/or clients
- Strong attention to detail, independent judgment, and ability to manage multiple priorities
Nice To Haves
- Epic Resolute Professional Billing certification (or Resolute PB Clarity Data Model certification)
- Experience with provider compensation, RVU, or productivity reporting
- Data modeling experience in Snowflake
- Familiarity with stored procedures / T-SQL
- Prior client-facing analytics or service delivery experience
- Experience mentoring analysts or building team capabilities
Responsibilities
- Build, optimize, and maintain reporting and analytics solutions supporting Customer Operations and Service Delivery priorities
- Use advanced SQL and data modeling to extract, transform, and validate data from complex revenue cycle environments
- Apply Epic Clarity and professional/physician billing (PB) revenue cycle knowledge to identify trends, defects, and process improvement opportunities across charge capture, coding, claim edits, and denials
- Build and maintain physician productivity, RVU, and provider-level financial performance reporting
- Support charge lag, coding accuracy, and provider-level denial trend analysis
- Translate analysis into clear, client-ready reporting and recommendations for both technical and non-technical audiences
- Conduct account and performance reviews that surface actionable opportunities
- Perform rigorous QA on metrics and reports to ensure accuracy and credibility
- Own follow-up actions and drive execution against recommendations — not just analysis
- Serve as a trusted analytics partner to internal teams and client counterparts
- Contribute thought leadership and mentorship to grow the broader analytics function
Benefits
- annual bonus plan
- healthcare system
- opportunity to constantly learn
- collaborate across groups
- explore new paths for your career
- competitive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
