Senior Service Coordinator - Forensics

North Bay Regional Center • Santa Rosa, CA

10h • $70,668 - $77,916 • Hybrid

About The Position

Responsible for the full range of case management duties including cases requiring intensive case management, crisis intervention, and high levels of expertise. Develop and implement service plans for individuals served. Responsible for consultation to Service Coordinators on cases requiring intensive and/or specialized case management. This position specializes in working with individuals with ongoing court involvement, individuals in jail, individuals residing at Porterville Developmental Center, and individuals residing in locked facilities. This position includes regular court reporting requirements and collaboration with the court system. This position assists with transitioning individuals out of locked settings statewide and may require travel outside of the NBRC catchment area. This position facilitates meetings with the Department of Developmental Services (DDS) to coordinate transition planning for individuals moving from Porterville Developmental Center and IMDs, including College Hospital Cerritos. This position also specializes in working with individuals that meet the 1:25 complex case caseload criteria.

Requirements

• Completion of a Master's Degree in Social Work or similar field which offers content related to developmental disabilities and two years' experience in the field; OR Bachelor’s degree in Social Work or similar field, and two years' experience in a professional position at NBRC.
• Extensive knowledge of developmental disabilities, case management and assessment functions.
• Ability to work with community and state agencies.
• Possession of excellent interpersonal skills.
• Knowledge of normal and abnormal individual and group behavior, human growth and development; dynamics of family relationships counseling and crisis intervention.
• Ability to work independently and exercise good judgement in making decisions.
• Ability to work as part of interdisciplinary team.
• Ability to stimulate the cooperation of individuals served, their families, community agencies, and Regional Center staff.
• Ability to maintain case records in a clear and concise manner.
• Knowledge of local residential programs and specialized programs around the state.
• Ability to provide personal automobile transportation, or access to another form of reliable transportation, during and after working hours.
• Must be able to independently regularly travel to all NBRC offices within NBRC’s catchment area to attend and participate in community events, which may include evenings and weekends.
• If operating own vehicle, provide minimum automobile liability insurance as required by California Law.
• Prepare and submit accurate and punctual documentation to courts.
• Communicate effectively in person, on the telephone and in writing.
• Organize, prioritize, and coordinate work activities.
• Read, interpret, and follow complex policies, procedures, laws, and regulations.
• Interact tactfully and effectively with those contacted in the course of the work.
• Perform work under stressful conditions, as required.
• Use initiative and sound, independent judgement within established guidelines.
• Maintain current workload with accurate and complete documentation.
• Maintain a minimum average of 380 units of TCM/ID notes per month.
• Attend meetings in and out of the office with punctuality.
• Conduct meetings, interviews, and evaluations; interpret and document the information.
• Represent the agency's philosophy, policies, and standards in a professional manner in the community and in the office.
• Consult with staff, vendors, and community agencies regarding state and federal programs and regulations.
• Monitor and evaluate the quality of programs which serve people with developmental disabilities.
• Make decisions with a minimum of direction.
• Analyze and find effective solutions to problems.
• Understand and utilize sound case management and counseling principles.
• Adhere to a reliable work schedule, i.e. punctuality in reporting to work.
• Accurate and timely recording on time sheet and mileage forms.
• Notification to supervisor of schedule changes, i.e., use of accrued time-off benefits.
• Maintain a high level of personal and professional conduct.

Nice To Haves

• Bilingual Spanish/English skills are preferred.
• Fluency in a language in addition to English is desirable.
• Flexibility in working hours is required to attend and participate in community events.

Responsibilities

• Manage the delivery of services to individuals served by the regional center with intensive physical or emotional needs, as well as individuals in crisis.
• Ensure Individual Program Plans are developed and objectives are monitored.
• Assist individuals served in their use of public and private resources before using regional center funds to purchase services.
• Monitor vendor services and verify services are delivered in accordance with the purchase of service authorizations.
• Evaluate the effectiveness of Individual Program Plans.
• Ensure appropriate community resources are made available to the individuals served.
• Conduct annual reassessments of the developmental status of individuals served in conjunction with the interdisciplinary team.
• Conduct assessments for individuals served.
• Act occasionally, as assigned, in a lead capacity, e.g., Officer of the Day or Acting Supervisor.
• Provide consultation to Service Coordinators in the provision of crisis and intensive services to individuals served by the regional center.
• Work with individuals with ongoing court involvement, individuals in jail, individuals residing at Porterville Developmental Center, and individuals residing in locked facilities.
• Prepare and submit accurate and punctual documentation to courts.
• Assist with transitioning individuals out of locked settings statewide.
• Facilitate meetings with the Department of Developmental Services (DDS) to coordinate transition planning.
• Work with individuals that meet the 1:25 complex case caseload criteria.
• Attend interdisciplinary team meetings.
• Conduct meetings with individuals served and their family members.
• Coordinate the development of Individual Program Plans.
• Visit and review community programs.
• Coordinate transition of individuals to community residential programs.
• Arrange move-in of individuals into residential programs.
• Provide intensive follow-up case management activities.
• Complete written forms and reports.
• Consult with Service Coordinators on the development of plans and interventions for individuals in crisis or in need of intensive case management services.
• Encourage individuals served and their families to become as independent as possible by assisting them in coordinating and utilizing available resources.
• Formulate client service plan and annual revisions.
• Complete Client Developmental Evaluation Reports (CDER).
• Recommend necessary services.
• Participate in outreach programs.
• Assist community groups in meeting with individuals served and their families who need assistance in obtaining services from other agencies.
• Assist individuals in securing out of home living options.
• Monitor individuals in out-of-home settings.
• Travel out of area to visit individuals in residential settings.
• Work with individuals and family members who have severe interpersonal disturbances, emotional disorders, or other special challenges which require a demonstrated use of problem solving and active listening skills, as well as clear communication and collaboration with individuals, families, and groups.
• Work with individuals with severe social, emotional and physical needs, and prepare court-ordered evaluations and reports as required.
• Provide case management for families experiencing situational stress which could lead to a crisis.
• Advocate for individuals served and their families to ensure they receive entitled services.
• Visit clients in their homes and day programs, hospitals and jails.
• Travel out of the NBRC catchment area to visit clients in residential settings.
• Communicate effectively in person, on the telephone and in writing.
• Organize, prioritize, and coordinate work activities.
• Read, interpret, and follow complex policies, procedures, laws, and regulations.
• Interact tactfully and effectively with those contacted in the course of the work.
• Perform work under stressful conditions, as required.
• Use initiative and sound, independent judgement within established guidelines.
• Maintain current workload with accurate and complete documentation.
• Maintain a minimum average of 380 units of TCM/ID notes per month.
• Attend meetings in and out of the office with punctuality.
• Conduct meetings, interviews, and evaluations; interpret and document the information.
• Represent the agency's philosophy, policies, and standards in a professional manner in the community and in the office.
• Consult with staff, vendors, and community agencies regarding state and federal programs and regulations.
• Monitor and evaluate the quality of programs which serve people with developmental disabilities.
• Make decisions with a minimum of direction.
• Analyze and find effective solutions to problems.
• Understand and utilize sound case management and counseling principles.
• Adhere to a reliable work schedule, i.e. punctuality in reporting to work.
• Accurate and timely recording on time sheet and mileage forms.
• Notification to supervisor of schedule changes, i.e., use of accrued time-off benefits.
• Maintain a high level of personal and professional conduct.
• Other duties as assigned.

Benefits

• CalPERS Retirement Plan
• CalPERS Medical Insurance Plans,with generous employer contributions
• Dental Insurance, with zero cost for employee only coverage
• Vision Insurance, with $5/month employee cost share for employee only coverage
• Flexible Spending Accounts for Medical and Dependent Care
• 100% Employer Paid Life Insurance
• Generous vacation and sick accrual policies
• Employee Referral Reward Program
• 16 Paid Agency Holidays/year
• CalPERS 457 Supplemental Retirement Plan
• Bi-lingual language differential: For those speaking, reading and writing other than English – $225 per month
• For those speaking a language other than English – $150 per month
• For those using American Sign language – $200 per month

What This Job Offers

• Job Type: Full-time
• Career Level: Senior