Senior Service Center Representative

CHS, Inc.•Inver Grove Heights, MN

About The Position

CHS has an exciting opportunity in the Information Technology group. We are looking for a Senior Service Center Representative to work with CHS employees and international users and exercise judgment within the defined procedures and practices to determine appropriate action. You must have excellent communication skills, both verbal and written, and be detail oriented.

Requirements

High School Diploma (or equivalent)
2+ years of experience in Information Technology and help desk support

Nice To Haves

Bachelor's degree in Information technology, Computer Science, Computer Engineering, Information Technology, Information Technology Management, or related field
Previous work experience in a computing environment including support for desktop, network, and server equipment to include knowledge of patch management and package deployment processes
Knowledge of ITSM best practices and service delivery standards
Experience with Microsoft Windows operating system, network configuration, support of handheld devices, and familiar with systems monitoring and uptime
Strong customer service and communication skills
Microsoft Certifications
Familiar with Microsoft Office Suite
A+ Certification

Responsibilities

Provide technical support involving desktop, laptop, handheld devices, network services, and other technology such as conference room components.
Coordinate, diagnose and troubleshoot incoming support calls, or in person walk-ups.
Simulate or recreate user problems to resolve operating difficulties in a timely manner Provide event status updates to management and end-users.
Document, implement, and adhere to standard operating procedures and customer service guidelines.
Capture, monitor, communicate, and resolve events that impact the user environment.
Manage multiple assignments of moderate to complex scope.
Apply professional concepts, company policies and procedures to solve a variety of problems.
Maintain and promote a strong safety culture and follow all safety policies, procedures, and regulations. Identify and communicate workplace hazards and correct or seek assistance in correcting unsafe actions or conditions.
Perform other responsibilities as needed or assigned.