Senior Service Business Intelligence Analyst
About The Position
Provides analytics and business intelligence insights to enable the North America Service & Support leadership team to make informed strategic decisions that drive revenue. The role will act as a consultant to Senior Leadership of Service & Support with a focus on reporting, analytics and fostering strong relationships with business partners (eg. Service, Sales, Finance, IT). They will be looked upon to perform ad-hoc analyses for the business, develop insights that drive actions, and to identify new areas for growth or improvement. This person will be a subject matter expert in this field and will help to lead this function.
Requirements
- Bachelor’s degree in Business Administration, Finance, Business Analytics or related field required.
- Minimum of 5-7 years of work experience in Sales Operations, Service Operations, Finance or Business Analysis function required.
- Expert skills with MS Excel required.
- Experience with data visualization tools such as MS Power BI or Tableau required.
- Strong computer skills, including Microsoft Office, databases, web-based applications, etc.
- Experience with CRM and ERP systems required.
- Experience leveraging statistical analysis, business intelligence tools, and operational data to identify meaningful trends, uncover root causes, forecast future performance, and deliver actionable insights that drive strategic and operational decision-making.
- Customer-first mindset.
- Excellent aptitude for working with large amounts of data and an eye for details.
- Highly focused, accurate and thorough in work.
- Ability to present data to end users in a digestible manner.
- Proven experience as a collaborative team player.
- Critical-thinking and problem-solving skills; ability to deal with ambiguity.
- Excellent verbal and written communications skills.
- Ability to work independently to organize and prioritize tasks.
- Able to thrive in a fast-paced, deadline-driven environment.
Nice To Haves
- Master’s degree preferred.
- Experience in Medical Device/ IVD industry preferred
- SAP experience preferred.
- Knowledge of service logistics, field service operations, and customer support systems preferred.
Responsibilities
- Proactively identifies trends, risks, and opportunities for the business that could impact Service & Support objectives, strategy and tactics.
- Presents insights to Service & Support leadership.
- Responsible for continuous improvement related to data reliability and responsiveness to requests from business.
- Articulates and concisely explains the strategic implications of complex data to key stakeholders using visualization tools such as MS Power BI to curate and display data from multiple sources.
- Develops reporting, dashboards and analysis that enable business decisions to drive revenue and profitability.
- Performs other duties as assigned.
- Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Benefits
- medical, dental, and vision insurance
- 401k plan retirement benefits with an employer match
- paid vacation and sick leave
- commission plan (for sales roles)
- performance-based bonus (for management and select professional roles)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
