Senior Service and Reverse Logistics Transformation Engineer

NVIDIA•Santa Clara, CA

About The Position

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people. Today, we’re harnessing the boundless possibilities of AI to develop the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what’s never been done before takes vision, innovation, and the world’s best talent. As an NVIDIAN, you’ll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join the team and see how you can make a lasting impact on the world. We are looking for a Senior Service Repair Supply Chain Engineer on the Transformation and Enablement Team! The team is responsible for driving transformational evolution of our Service and Repair processes, systems, and tools to enhance supply chain performance. We are looking to hire a creative, analytical, and hands-on engineer to enable scalability and growth of NVIDIA Service and Repair Operations. You will be a key lead collaborating with our cross-functional teams including NVIDIA Operations, our contract manufactures, logistics/warehouse partners, Engineering, Finance and IT/Business Systems teams to drive innovation and enhancements.

Requirements

BA or BS in Engineering, Operations, or Supply Chain, with equivalent experience considered
8+ overall years of hands-on operations experience managing technology.
Service Supply Chain, repair, refurbishment, or production environments.
Proven experience in semiconductor and/or PCBA board systems, Data Center manufacturing, and related engineering environments.
Established record of managing daily factory performance, tracking critical metrics, and ensuring vendor accountability.
Strong understanding of OEM server, PCBA, and system test processes.
Experience working with manufacturing shop floor control, manufacturing assembly and test, as well as business systems.
Experience implementing process improvements, capacity planning, and inventory control systems at repair or manufacturing facilities.
Experience in data governance, digitization, advanced analytics and dashboarding to drive operational improvements.
Data-driven decision maker with excellent problem-solving, communication, and vendor management skills.

Nice To Haves

Proven track record of driving innovative solution and operational improvements with contract manufacturing, repair/service partners, and warehouse partners.
3-5 years of management/leadership experience in reverse logistics or repair operations, including leading multiple sites and vendors (domestic and international).
Proven capability to lead multi-functional teams (Engineering, Quality, Planning, Procurement) and achieve measurable performance gains.
Demonstrated ability to effectively guide and influence within a multifaceted matrixed environment.
Develop algorithms and models for supply chain optimization.

Responsibilities

Transform our Service Supply Chain operating model to become predictive and proactive driving increased levels of customer satisfaction.
Drive incremental performance in our business processes, systems, and tools to enable operational efficiency, visibility, and prompt business decisions.
Develop and mature how we track and measure our success via level 1-3 KPIs.
Standardize business processes, systems, and tools to mirror mass production operations business operating model across our global partner ecosystem.
Innovate and build industry best solutions aimed at operational efficiency, speed, and scale.
Assist in logistics, repairs and service partner selection and site onboarding.
Digitize how we operate, track, manage, and measure success.
Act as a critical enabler of transformation through our Supply Chain Business Transformation and IT Teams.