Senior Service Advisor

OpenRoad Franks Collision LLC•Dayton, TX

About The Position

As part of the Open Road Collision group DBA Frank's Collision, we pride ourselves on delivering high-quality collision repair services with exceptional customer care. Our team is dedicated to restoring vehicles to pre-accident condition while making the repair process as smooth and stress-free as possible for our customers. We're currently seeking a motivated, detail-oriented individual to join our team as a Senior Service Advisor.

Requirements

Demonstrated ability to work independently and as part of a collaborative team.
High attention to detail and a commitment to delivering top-quality workmanship.
Dependable, and customer-focused mindset.
Positive Attitude – Self-motivated and takes initiative to deliver exceptional service.
Outstanding Customer Service – A customer-first approach is essential.
Organizational Skills – Able to handle multiple tasks with strong attention to detail in a fast-paced environment with frequent interruptions.
Computer Skills – Strong computer proficiency, with experience in CCC One estimating and management software preferred but not required.
Team Player – Energetic personality and collaborative attitude, contributing to a supportive and positive work environment.
Must be 18 years or older to apply.

Nice To Haves

Experience in CCC One estimating and management software

Responsibilities

Act as the primary contact for customers and insurance companies throughout the repair process.
Review and verify estimates from insurance companies and our shop’s estimating staff, ensuring accuracy and completeness.
Provide regular status updates to customers, maintaining clear and positive communication at every stage.
Submit estimates and necessary supplements to insurance companies for timely processing.
Oversee accounts receivable for assigned vehicles, ensuring accurate billing and collections.