Senior Service Account Manager
About The Position
The Senior Service Account Manager (SAM) serves as the strategic architect of the customer experience for Everpure’s significant enterprise accounts. This role owns the post-sales service delivery relationship, advocates for customers, and bridges their complex needs with Everpure’s engineering and product teams. The SAM drives product deployments and operational excellence so customers can succeed with Everpure technology. The position leads service delivery across large-scale accounts, complex implementations and migrations, high-severity incidents, executive operational reviews, and customer roadmaps. It also contributes to organizational effectiveness by mentoring junior Service Account Managers and developing internal content that shares best practices.
Requirements
- At least 6 years of relevant experience in a customer-facing, large-account, or industry-related role.
- Proven ability to navigate matrixed environments and build trusted partnerships with executive stakeholders, including serving as a calm, authoritative voice in complex technical negotiations or escalations.
- Deep professional experience in the technology or data storage sector, with subject matter expertise on complex product lines and the ability to translate customer requirements into prioritized product features.
- Demonstrated skills in technical risk analysis, capacity planning, and environment assessments.
- Strong project management background and ability to coordinate multiple high-priority projects and influence internal stakeholders to deliver customer results.
Responsibilities
- Own the end-to-end service delivery relationship for large-scale accounts and coordinate cross-functional teams in engineering, product management, and legal.
- Lead complex product implementations and migrations within critical change windows; conduct proactive risk analyses and capacity planning to support operational continuity and stability.
- Serve as the primary command point for high-severity issues, coordinate rapid-response teams, work with leadership, and provide transparent communication through resolution.
- Facilitate executive-level operational reviews and roadmap discussions aligned with customer business priorities, supporting retention and identifying customer-inspired business solutions.
- Mentor junior Service Account Managers and create internal content that promotes best practices and expands educational opportunities for the team.
Benefits
- Flexible time off
- Wellness resources
- Company-sponsored team events
- The role may be eligible for incentive pay and/or equity
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
