Senior Security Operations Center (SOC) Analyst

ISO New England Inc.•Holyoke, MA

1d•$115,000 - $142,000•Hybrid

About The Position

ISO New England is the independent system operator responsible for ensuring the safe and reliable flow of electricity in our region and planning for the future of the electric grid. We are at the forefront of New England’s ongoing transition to clean energy. As a Senior SOC Analyst, you will play a pivotal role in defending critical infrastructure that powers millions of residents across New England. Our organization is responsible for safeguarding the electric grid, a cornerstone of public safety, economic stability, and national security.

Requirements

SIEM platforms (Splunk, QRadar, ArcSight, Microsoft Sentinel, or similar)
EDR/XDR solutions (CrowdStrike, Carbon Black, Microsoft Defender, SentinelOne, or similar)
Network analysis tools (Wireshark, Zeek, tcpdump)
Forensic tools and techniques (EnCase, FTK, Volatility, Autopsy)
Attack frameworks such as MITRE ATT&CK and the Cyber Kill Chain
Threat actor tactics, techniques, and procedures (TTPs)
Threat intelligence frameworks and indicators of compromise (IOCs)
Network protocols (TCP/IP, DNS, HTTP/S, SMTP, SMB)
Firewalls, IDS/IPS, and proxy technologies
Windows and Linux operating systems (administration and security hardening)
Cloud environments (AWS, Azure, GCP) and cloud security principles
Scripting languages (Python, PowerShell, Bash)
Malware analysis techniques (static and dynamic analysis)
Log analysis and event correlation
Vulnerability management concepts
Self-starter mindset with strong ownership, accountability, and professional judgment.
Proven ability to remain calm and decisive under pressure in incidents impacting critical infrastructure.
Strong analytical, problem solving, and critical thinking skills.
Excellent written and verbal communication, with the ability to explain complex issues clearly.
Commitment to continuous learning and staying current with evolving threats and technologies.
Composure under pressure: Ability to remain calm, focused, and methodical during high-severity incidents where decisions directly impact grid reliability and public safety
Mission-driven mindset: Deep understanding of the responsibility that comes with defending critical infrastructure essential to national security and public welfare
Rapid triage and prioritization: Ability to quickly assess multiple simultaneous alerts and threats, making rapid decisions on priority and resource allocation
Situational awareness: Continuous awareness of the operational environment, threat landscape, and potential cascading impacts of security events on critical systems
Team coordination: Skill in working seamlessly with cross-functional teams including IT, OT, engineering, and leadership during incident response
Clear communication under stress: Ability to convey technical information accurately and concisely to diverse stakeholders while managing active incidents

Nice To Haves

Relevant certifications such as GCIA, GCIH, GCFA, GREM, CISSP, CySA+, or equivalent
Experience in critical infrastructure or energy sector environments
Background in threat hunting or offensive security concepts
Familiarity with NERC CIP compliance requirements
Experience with SOAR platforms (Splunk SOAR, Palo Alto XSOAR, Swimlane)
Knowledge of OT/ICS security concepts

Responsibilities

Operate independently with minimal supervision to detect, analyze, and respond to complex security threats in a fast paced, mission critical SOC environment supporting electric grid operations.
Lead response efforts for high severity and complex security incidents, coordinating containment, eradication, and recovery across IT, OT, and engineering teams.
Apply threat modeling techniques to anticipate adversary attack paths, inform detection strategy, and improve defensive coverage across critical infrastructure systems.
Perform advanced threat detection and analysis using SIEM, EDR/XDR, network monitoring, and forensic tools.
Conduct malware analysis, digital forensics, and root cause investigations following security events affecting critical systems.
Develop, tune, and maintain detection rules, correlation logic, and automated response playbooks to continuously improve SOC effectiveness.
Coordinate tabletop exercises, purple team activities, and grid focused security assessments.
Mentor and train junior SOC analysts, providing guidance on investigation techniques, tools, and best practices.
Serve as the project implementor for SOC‑related initiatives, partnering with the PMO to plan, coordinate, and execute corporate security projects impacting SOC operations.