Senior Security Officer II
Caesars Entertainment•Pompano Beach, FL
•Onsite
About The Position
This role is responsible for ensuring the safety and security of team members and guests within the casino environment. The Senior Security Officer II will supervise programs and processes to reduce loss time injuries, investigate incidents, and ensure adherence to all policies and procedures. This position requires excellent guest service skills and the ability to work a flexible schedule, including nights, weekends, and holidays.
Requirements
- Must be 21 years of age or older.
- Proficient in English verbal and written.
- Must be able to obtain and maintain a 1055 gaming license.
- Acquire and maintain CPR/AED certification.
- A high school diploma or GED equivalent.
Nice To Haves
- Two to Three years' experience in security preferred.
Responsibilities
- Knowledge and ability to perform assigned duties of all subordinate positions.
- Provide excellent guest service at all times.
- Ensure the safety and security of team members and guests.
- Supervise programs and processes to reduce and control loss time injuries.
- Delegate authority and assign responsibilities.
- Investigate incidents and/or customer complaints, compiling data for accurate reporting.
- Ensure all policies and procedures are being followed and monitored during the shift.
- Review shift activities with Security Management.
- Have complete knowledge of all casino events and promotional activities and assist as needed.
- Keep work area in a clean and orderly manner.
- Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
- Handle routine customer complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
- Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts and work locations may change.
- Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.
- Perform other duties as assigned or reasonably requested by any member of management.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
