Senior Security Guard - Health (Oakland)

UCSF • Oakland, CA

1d • $33 - $44

About The Position

The Senior Security Guard, also known as a Health Security Ambassador (HSA), helps ensure a safe, welcoming, and secure environment across UCSF Medical Center facilities. As a frontline representative of Security Services, the role supports the protection of patients, staff, visitors, and physical assets through proactive patrol, access control, safety surveillance, and timely incident response. The position includes specific post responsibilities, customer-focused engagement, and participation in events or special assignments requiring a professional security presence and public interaction. It also involves physically intervening in escalated situations and applying approved physical restraint techniques in accordance with hospital and UCPD policies and safety protocols.

Requirements

• High school diploma or GED.
• Complete UCSF-provided Crisis Prevention/De-escalation training within six months of hire.
• At least one year of experience in customer service, security, public safety, or law enforcement.
• Knowledge of standard security protocols and emergency response procedures.
• Strong written and verbal communication skills.
• Ability to engage respectfully with diverse populations, including people with physical or mental health needs.
• Basic computer skills, including incident reporting, email, and access control systems.
• Valid California Guard Card issued by the Bureau of Security and Investigative Services (BSIS).
• Valid California Driver’s License (CDL).
• Ability to work various shifts and days of the week.

Nice To Haves

• Associate’s degree or some college coursework in criminal justice or a related field.
• At least two years of experience in a healthcare or institutional security environment.
• CPR/First Aid certification.

Responsibilities

• Protect patients, staff, visitors, and physical assets through proactive patrol, access control, and safety surveillance.
• Respond to incidents in a timely manner.
• Carry out assigned post responsibilities and engage with people in a customer-focused manner.
• Participate in events or special assignments requiring a professional security presence and public interaction.
• Physically intervene in escalated situations and apply approved physical restraint techniques in accordance with hospital and UCPD policies and safety protocols.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED