Senior Security Consultant

Akamai•Canada,

9d•CA$109,900 - CA$197,700•Hybrid

About The Position

Join our prestigious Professional Services team. Our Team provides managed services and proactive and reactive support to our global customers. We utilize tools, process and knowledge to integrate and maintain Akamai solutions for our clients. We collaborate to solve problems, innovate and work to continuously improve for our customers and our team. We provide technical services across web, media, enterprise and security products. Partner with the best. You'll be the security contact, ensuring the integration and support of customers. Acting as a trusted consultant, you'll learn and implement creative solutions helping customers leverage Akamai's products.

Requirements

8 years of relevant experience and a Bachelor's degree in Computer Science, or related field
Demonstrate experience in a customer-facing role within the information technology industry
Show understanding of working with network technologies, web security or media related technologies, methodologies and/or architectures
Have a natural ability to engage, influence and build trusted relationships with customers in difficult environments
Demonstrate experience in delivering technical projects with an ability to manage multiple priorities
Be a good team player, able to collaborate, prioritize, and solve problems in a fast changing environment

Responsibilities

Being the central point of contact for customers and leading the integrated account team delivering customer success
Partnering with the business to review and ensure integration efficiency, high quality service and keep customers engaged
Identifying service enhancements and potential problems to ensure continuous improvements to quality of customer service delivery
Communicating with internal, external customers and partners to share information and deliverables