Senior Security Analyst / CIAM SME

TCS•Cleveland, OH

About The Position

We are seeking an experienced Senior Security Analyst / CIAM Subject Matter Expert (SME) to support enterprise Identity and Access Management (IAM) initiatives with a focus on Customer Identity and Access Management (CIAM), Passkey Authentication, and Transmit Security. The ideal candidate will provide L1.5/L2 production support, troubleshoot authentication issues, support migration from Transmit BindID to Passkeys, and ensure secure, seamless authentication experiences using modern authentication standards such as FIDO2 and WebAuthn.

Requirements

Identity & Access Management
Customer Identity and Access Management (CIAM)
Identity & Access Management (IAM)
Authentication & Authorization
Identity Federation
User Lifecycle Management
Authentication Technologies
Passkeys
Multi-Factor Authentication (MFA)
FIDO2
WebAuthn
Passwordless Authentication
Device Registration
Credential Synchronization
Transmit Security
Transmit Security Platform
Transmit BindID
Authentication Migration
Production Support
API & Integration
REST APIs
API Troubleshooting
JSON
OAuth 2.0
OpenID Connect (OIDC)
Security & Monitoring
Incident Management
Production Support (L1.5/L2)
Root Cause Analysis (RCA)
Log Analysis
Security Monitoring
Browser Compatibility Analysis
Collaboration
Customer Support
Cross-functional Collaboration
Technical Documentation
Stakeholder Communication
8–10 years of IT experience.
Strong experience in Identity & Access Management (IAM) and Customer Identity & Access Management (CIAM).
Hands-on experience with Transmit Security, Passkeys, FIDO2, WebAuthn, and MFA.
Experience providing L1.5/L2 production support for authentication and identity platforms.
Strong knowledge of REST APIs, authentication protocols, and troubleshooting authentication workflows.
Experience in customer-facing production support and incident management.

Nice To Haves

Experience with Microsoft Entra ID (Azure AD) or other enterprise IAM platforms.
Knowledge of SSO, SAML, OAuth, and OpenID Connect (OIDC).
Experience with CIAM products such as Okta, Ping Identity, ForgeRock, or Auth0.
Familiarity with cloud platforms (AWS, Azure, or GCP).
Understanding of cybersecurity best practices and identity governance.

Responsibilities

Provide L1.5/L2 production support for the migration from Transmit BindID to Passkey Authentication.
Troubleshoot issues related to Passkey enrollment, authentication failures, device registration, and user access.
Investigate and resolve WebAuthn, FIDO2, browser compatibility, and authentication protocol issues.
Analyze device binding, credential synchronization, and cross-device authentication problems.
Monitor production incidents, review application logs, API transactions, and perform root cause analysis (RCA).
Collaborate with application development teams, platform administrators, security teams, and Transmit Security support teams.
Support CIAM platform implementation, configuration, integration, and ongoing production support.
Work with REST APIs to troubleshoot authentication workflows and API integrations.
Ensure Identity and Access Management solutions comply with enterprise security policies and industry best practices.
Assist in migration planning, deployment validation, testing, and production rollout activities.
Create and maintain operational documentation, troubleshooting guides, and knowledge base articles.
Participate in rotational on-call support and resolve critical production incidents within SLA.
Communicate effectively with business users, customers, and technical stakeholders during issue resolution.