Senior Security Account Manager (85266)

INTER-CON SECURITY SYSTEMS INC•Seattle, WA

29d•$115,000 - $125,000•Onsite

About The Position

The Security Account Manager is the primary operational and client relationship leader for a healthcare security contract, responsible for the delivery of compliant, high-quality security services across hospital campuses, clinics, and ancillary medical facilities. This role ensures contract adherence, service excellence, staff performance, risk mitigation, and proactive partnership with client leadership in a complex, patient-centric environment. The position requires subject-matter expertise in healthcare security operations, regulatory standards, de-escalation practices, and emergency response.

Requirements

Minimum 5 years of security management experience, preferably in a healthcare environment.
Strong knowledge of healthcare security operations, emergency management, and de-escalation practices.
Experience supervising multi-site or large, complex teams.
Demonstrated client-facing communication and relationship management skills.
Ability to work varied hours, including after-hours response for emergencies.
Proficiency with incident management systems, scheduling platforms, and standard office software.

Nice To Haves

Healthcare Security Officer (CHSO) or Certified Healthcare Protection Administrator (CHPA) credential.
Experience supporting behavioral health, emergency departments, or patient watch programs.
Background coordinating with clinical leadership, risk management, and hospital safety departments.
Knowledge of Joint Commission and CMS regulatory frameworks.

Responsibilities

Serve as the principal point of contact for hospital administrators, clinical department heads, and security leadership.
Conduct regular client meetings, provide performance updates, and address operational issues swiftly and professionally.
Interpret client needs and translate operational expectations into actionable security programs.
Maintain proactive communication to ensure strong client satisfaction and contract retention.
Oversee day-to-day security operations across assigned healthcare sites, ensuring full staffing, shift coverage, and compliance with post orders.
Lead a team of supervisors, officers, and specialized security personnel (e.g., patient watch, ED security, behavioral health support).
Develop and refine post orders, response protocols, and incident workflows specific to clinical environments.
Ensure compliance with Joint Commission standards, CMS requirements, HIPAA privacy protections, and other healthcare regulatory obligations.
Manage scheduling, training, payroll accuracy, and timekeeping integrity.
Direct response to escalations, critical incidents, and disruptive behaviors in coordination with clinical staff.
Oversee incident investigations and reporting, ensuring documentation meets hospital and company standards.
Identify trends in safety, workplace violence, and environmental risks; produce proactive mitigation strategies.
Lead after-action reviews following major events and ensure corrective actions are implemented.
Recruit, onboard, and train security personnel to meet the unique demands of a patient-facing environment.
Conduct coaching, counseling, performance evaluations, and corrective action as needed.
Promote a culture of customer service, professionalism, de-escalation, empathy, and patient dignity.
Ensure certification and training compliance (e.g., CPI, MOAB, BLS if required, healthcare-specific modules).
Manage contract financial performance, including budget adherence, overtime control, and forecasting future needs.
Support contract growth opportunities and develop proposals for expanded or enhanced services.
Review and approve invoices, monitor KPIs, and ensure performance aligns with contractual obligations.
Produce weekly, monthly, and quarterly client reports summarizing security metrics, incident data, staffing performance, and program outcomes.
Maintain compliance with company policies, labor regulations, and healthcare security best practices.
Conduct audits on training, licensure, equipment, and adherence to standard operating procedures.