Senior Scrum Master

Scotiabank • Toronto, ON

2d • Onsite

About The Position

The Senior Scrum Master is responsible for elevating the organization’s delivery capability by fostering a culture of agility, continuous improvement, and human centered collaboration. This role supports their core engineering team, product leaders, and engineering leads to guide the delivery to enable modernization. This role improves ways of working, strengthen product engagements, and achieve measurable outcomes that align with strategic business value. This role will contribute to the overall success of the Global Low Value Payments Engineering teams to elevate our team’s growth potential and execute on top organizational priorities.

Requirements

• Post-secondary education and/or experience in relevant positions or field of employment.
• Working experience in Agile environments across engineering or product domains.
• Successful engagements in previous roles as Agile Coach, Scrum Master, or Delivery Lead coaching multiple teams.
• Proven experience driving organizational level transformations or modernization efforts.
• Deep knowledge of Agile frameworks (Scrum, Kanban, XP, Lean) and scaling approaches (SAFe, LeSS, or similar).
• Strong facilitation, mentoring, and conflict resolution skills.
• Demonstrated success improving team health, delivery flow, and customer centric practices.
• Excellent communication and storytelling skills, with the ability to influence without authority.
• A passion for continuous learning, psychological safety, and fostering inclusive team culture.

Nice To Haves

• Relevant certifications are an asset, for example: ICAgile Agile Coaching (ICP‑ACC or ICP‑ATF), Scrum Alliance Certified Scrum Professional (CSP) or Certified Agile Coach (CEC/CTC), SAFe, Kanban, or Lean certifications.

Responsibilities

• Support the program strategies and executing on deliverables to enable modernization goals.
• Observe, evaluate, and lead on Agile ceremonies (e.g., retrospectives, sprint planning, standups).
• Partner with leaders to build an environment where autonomy, trust, psychological safety, and continuous learning can thrive.
• Promote cross functional collaboration to improve end-to-end delivery flow.
• Support and orchestrate change and releases processes as required.
• Leverage previous experiences in adapting core principles to real-world application – using this to upskill our leads and team members.
• Mentor Scrum Masters, Product Owners, and new Agile practitioners to build the right mindset.
• Help leaders understand their role in supporting Agile teams and shifting traditional command and control behaviors.
• Act as a trusted advisor on Agile practices, product strategy alignment, and organizational impediments.
• Promote a culture of accountability within the team.
• Introduce, measure, and refine Agile metrics using delivery data such as cycle time, throughput, and trends to evaluate team health and customer value delivery.
• Use qualitative and quantitative insights to guide improvement experiments and support evidence based planning - improving delivery practices, and adopting data driven decision making.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high performance environment and contributes to an inclusive work environment.

Benefits

• Continuous learning and development — participate in projects, conferences, and events that help you build new skills and gain relevant knowledge.
• Work-life balance matters to us — we are the first bank in Chile to reduce the workweek to 39 hours!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree