Senior Scrum Master

UnitedHealth Group•Eden Prairie, MN

2h•$91,700 - $163,700•Remote

About The Position

The Senior Scrum Master serves as a servant leader, Agile coach, and delivery facilitator for Enterprise Procurement technology teams. This role is responsible for enabling high-performing Agile teams, improving delivery predictability, fostering continuous improvement, and ensuring successful execution of strategic business and technology initiatives. Working closely with Technical Product Managers, engineers, architects, support teams, and business stakeholders, the Scrum Master / Agile Delivery Lead helps translate priorities into execution by facilitating Agile practices, removing impediments, coordinating dependencies, and promoting a culture of accountability, transparency, and operational excellence. The ideal candidate combines strong Agile leadership, delivery management, stakeholder facilitation, and technical acumen to help teams consistently deliver customer and business value while maintaining a sustainable pace and high quality standards. You will enjoy the flexibility to telecommute as you take on some tough challenges.

Requirements

3+ years of experience as a Scrum Master, Agile Coach, Delivery Lead, Technical Project Manager, or related Agile delivery role
3+ years of experience facilitating Agile ceremonies and coaching cross-functional software development teams
3+ years of demonstrated success supporting software delivery teams in Agile development environments
2+ years of strong understanding of Software Development Lifecycle (SDLC), Agile delivery practices, DevOps principles, and release management processes
2+ years of experience with Agile delivery tools such as Jira, Rally, Azure DevOps, ServiceNow Agile Development, or similar platforms
2+ years of strong knowledge of Agile frameworks including Scrum, Kanban, Lean, and SAFe
2+ years of managing delivery risks, dependencies, and stakeholder communications
Ability to influence outcomes and drive alignment without direct authority

Nice To Haves

Bachelor’s degree in information technology, Computer Science, Engineering, Business Administration
Certified Scrum Master (CSM), Professional Scrum Master (PSM), SAFe Scrum Master (SSM), SAFe Agilist (SA), or equivalent certification
Experience supporting enterprise platforms and application development teams
Experience working with ServiceNow development teams or enterprise workflow platforms
Experience supporting large-scale digital transformation initiatives
Strong analytical and problem-solving skills with the ability to interpret delivery metrics and drive continuous improvement
Excellent facilitation, communication, organizational, and conflict resolution skills
Knowledge of ITIL, Change Management, Release Management, and Operational Excellence practices
Experience using Power BI, Tableau, ServiceNow Performance Analytics, or similar reporting tools
Experience leading multiple Agile teams and coordinating cross-team dependencies
Strong understanding of Product Management and Product Operating Models
Experience working in highly regulated or compliance-driven environments

Responsibilities

Facilitate Agile ceremonies including Sprint Planning, Daily Standups, Backlog Refinement, Sprint Reviews, Retrospectives, Release Planning, and Program Increment planning activities
Serve as a servant leader and Agile coach, helping teams adopt and continuously improve Agile, Scrum, Kanban, Lean, and SAFe practices
Foster a culture of accountability, transparency, collaboration, experimentation, and continuous learning
Establish and reinforce team working agreements, delivery standards, and Agile best practices
Coach teams in self-organization, cross-functional collaboration, and continuous improvement
Partner closely with Technical Product Managers and Product Owners to ensure backlog readiness, story refinement, prioritization alignment, and sprint preparedness
Facilitate story decomposition, estimation sessions, sprint planning, capacity planning, and release planning activities
Support creation and maintenance of delivery plans and timelines that align with business priorities and roadmap objectives
Monitor sprint execution and proactively identify risks, blockers, dependencies, and delivery challenges
Remove impediments that impact team productivity or jeopardize delivery commitments
Coordinate dependencies across teams, platforms, vendors, support organizations, and business stakeholders
Facilitate cross-functional collaboration to ensure alignment on priorities, schedules, and delivery expectations
Drive retrospective discussions and ensure continuous improvement actions are documented, prioritized, assigned, and completed
Leverage Agile metrics and team insights to identify opportunities for process improvement and increased delivery effectiveness
Track and communicate delivery performance indicators including: Sprint Predictability, Team Velocity, Capacity Utilization, Flow Efficiency, Lead Time, Cycle Time, Defect Trends, Release Quality, Team Health Metrics
Develop and maintain team dashboards, scorecards, and reporting artifacts that provide meaningful visibility into delivery performance
Identify opportunities to improve team efficiency through automation, standardized processes, tooling improvements, and workflow optimization
Partner with Change Management, Release Management, Support, and Operations teams to ensure successful deployments and production readiness
Coordinate release planning activities, dependency management, testing readiness reviews, implementation schedules, and post-release validation activities
Support team compliance with enterprise governance, documentation, testing, audit, change management, and operational standards
Facilitate release retrospectives and lessons learned reviews following large-scale deployments or major initiatives
Ensure operational readiness considerations are included throughout planning and delivery activities
Build strong relationships across Product Management, Engineering, Support, Procurement Operations, Architecture, and Business stakeholder groups
Facilitate discussions to resolve conflicts, clarify priorities, and align stakeholders around delivery objectives
Communicate delivery progress, risks, dependencies, and key metrics to leadership and stakeholder groups
Create executive-ready status updates, delivery summaries, and team performance reports
Help ensure strategic priorities are clearly understood and translated into effective team execution

Benefits

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution