Senior Scheduling Coordinator

University of Arkansas System • Little Rock, AR

6d • Onsite

About The Position

The Senior Scheduling Coordinator reports directly to the Senior Director of Access and plays a central role in the coordination and management of patient operations and scheduling within the Medical Oncology clinic. The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

Requirements

• High school graduate, GED, or formal education equivalent plus (8) eight years of training and/or experience in business office administration, customer service, or related work of which three years’ experience is in patient registration, scheduling, or billing in a healthcare environment OR Bachelor's degree plus (4) four years’ experience in patient registration, scheduling, or billing in a healthcare environment.
• Both verbal ad written communications
• Proof of legal authority to work in the United States on the first day of employment.

Nice To Haves

• Experience with administrative support and program coordination
• Epic experience

Responsibilities

• Initial contact with established patients and inform patient of expectations of scheduled appointments.
• Organize outside records for clinic RN to review.
• Coordinate and schedule complex appointments in Medical Oncology and other clinics as ordered.
• Monitor WQ activity and educate schedulers in regards to scheduling complex appointments in Medical Oncology and the treatment, testing areas.
• Responsible for overseeing the day-to-day activities of the scheduling and scheduling coordination, ensuring efficient workflows, accurate data management, and seamless communication across internal departments.
• Serves as a key liaison for existing patients through appointment scheduling.
• Obtaining and organizing outside medical records, pathology slides, and radiology imaging; verifying insurance coverage; and working with scheduling and to schedule complex appointments into systems such as EPIC.
• Responsible for maintaining the accuracy and security of patient records, ensuring correct scheduling.
• This position also assists in first visit logistics to several other clinics.
• Educates prospective patients and families about the Medical Oncology services and expectations, contributing to a patient-centered experience.
• Works closely with clinical teams, administrative staff, and external institutions to ensure a high standard of care and service delivery for all new Myeloma patients.
• Perform other duties as needed.

Benefits

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

What This Job Offers

• Job Type: Full-time
• Career Level: Senior