Senior Scheduling Associate

Array•Chicago, IL

2d•Remote

About The Position

The Senior Scheduling Coordinator is a high-level individual contributor responsible for managing complex scheduling requests, mentoring junior staff, and ensuring optimal day-to-day operations. This role serves as a key liaison between scheduling, sales, and operations to uphold service delivery and client satisfaction standards. The Senior Coordinator must become fluent in ReporterBase9, Front, Prevail, and Zoom using these tools to manage high-volume communications, oversee workflows, and contribute to team performance and continuous improvement initiatives.

Requirements

5–8 years in court reporting scheduling, legal services, or operations coordination
Proven ability to prioritize and problem-solve in a fast-paced, client-focused environment
Strong leadership, mentoring, and decision-making capabilities
Excellent written and verbal communication
Knowledge of industry-specific tools and CRM platforms
Flexible to work cross-shift and provide on-call support when assigned
All persons hired will be required to complete a comprehensive background check and provide proof of eligibility to work in the country of the job location.

Nice To Haves

Fluent in ReporterBase9, Front, Prevail, and Zoom

Responsibilities

Manage high-volume scheduling requests and last-minute changes with minimal supervision
Oversee inbox management, flag urgent requests, and ensure all emails are responded to within 30 minutes
Perform quality control on job entries and confirmations across multiple shifts
Support resource (court reporter) management and retention efforts, including usage tracking and freelance recruiting coordination
Guide team members on best practices and escalation protocols
Lead coverage coordination for training schedules, PTO, and emergency backfill needs
Audit cancellations and status updates for accuracy, reduce late fees, and ensure compliance
Contribute to onboarding and process training for new team members
Ensure full compliance with client-specific instructions and SLAs
Serve as the primary on-call resource during assigned rotations