Senior SARPs/DMS System & AI Consultant

ICAO•Montreal, QC

15d

About The Position

The International Civil Aviation Organization (ICAO) is seeking a Senior SARPs/DMS System & AI Consultant to support the ongoing management, maintenance, and enhancement of the SARPs/DMS systems. This role involves working closely with business and technical resources, stakeholders, and third-party vendors to ensure the effective operation and evolution of a modern Electronic Document Records and Management System (EDRMS). The consultant will play a key role in managing AI-enabled systems within SARPs/DMS, leading stakeholder engagement, and ensuring governance and continuous improvement.

Requirements

A first-level university degree (bachelor’s degree or equivalent) in information systems, computer science, business administration, or a related field.
A minimum of six (6) years of experience supporting or coordinating information management, digital systems, or business process solutions in an organizational environment.
Experience on maintaining, implementing or developing AI agents.
Experience participating in or supporting activities related to system operations, maintenance, enhancements, or user support.
Experience working with Microsoft 365–based platforms such as Dynamics 365, SharePoint Online, or workflow tools (e.g., Power Automate), including coordinating updates, supporting users, or contributing to process documentation.
Experience preparing system-related documentation (issues list, change control, reports, or communications for stakeholders).
Fluent reading, writing and speaking abilities in English.

Nice To Haves

PMP or PRINCE2 certification.
Experience working in an international or multicultural environment, ideally within the UN system or a similar intergovernmental organization.
Familiarity with Agile or iterative delivery approaches (e.g., Scrum, Kanban).
Experience coordinating training, onboarding, or user engagement for technology solutions.
A working knowledge of any other language of the Organization (Arabic, Chinese, French, Russian, Spanish).

Responsibilities

Serve as Project Manager for the ongoing management and enhancement of the SARPs/DMS systems, including developing work plans, schedules, and resource coordination.
Identify operational and system-related risks and prepare mitigation plans.
Coordinate activities with stakeholders to support system enhancements and prepare communications.
Monitor progress of enhancement requests and operational tasks, identify potential issues, and propose adjustments.
Conduct coordination meetings, prepare meeting records, and ensure system documentation is accurate.
Coordinate team activities, monitor task completion, and provide logistical and operational support to team members.
Contribute to fostering a collaborative and productive team environment.
Ensure the availability of tools, templates, and resources for operational and enhancement activities.
Support the resolution of routine operational issues within the team.
Manage document management systems and AI-related agents.
Ensure AI-related activities have clear controls, integrity, and acceptance conditions.
Track AI usage and quality of answers, ensuring continuous service at the highest quality.
Lead stakeholder engagement and communication activities related to SARPs/DMS operations, enhancements, and AI-enabled changes.
Develop and maintain stakeholder engagement and communication plans.
Coordinate consultations, feedback collection, and follow-up actions with internal and external stakeholders.
Support the transition of AI-enabled capabilities into operational use, including training and support readiness.
Ensure SARPs/DMS activities, including AI-enabled agents, comply with ICAO governance, ICT policies, and project management standards.
Oversee the maintenance of documentation, decision records, risk registers, and change logs.
Support post-implementation reviews, lessons learned, and continuous improvement activities.
Monitor operational performance and enhancement outcomes, identifying improvement opportunities.
Promote good project management and delivery practices across the SARPs/DMS support environment.
Perform other related duties as assigned.