Senior SAP Service Management Consultant, Apple

Infosys•Austin, TX

About The Position

In the assigned Job Role of Package Consultant 2, your Area Of Responsibility will be as below: Participate in requirements gathering with stakeholders across business units and assist in validating specifications to ensure alignment with business objectives and ERP capabilities. Contribute to solution architecture design by assisting in customizing modules and features of ERP package, based on detailed business requirements. Develop and integrate new features into existing applications, conduct code reviews and maintain the codebase for stability and compliance. Participate in system integration efforts by configuring interfaces, executing ETL processes, and ensuring consistent data flow between ERP and other applications. Assess ERP system performance to identify enhancement opportunities and to ensure that ERP customizations are in compliance with security measures and regulatory standards. Develop comprehensive documentation for ERP customizations and deliver user training to facilitate effective knowledge transfer. Your contribution to the team: Knowledge of ERP systems and integration techniques, along with sector focus. The ability to handle end to end ERP package customization and implementation. A knack for translating complex requirements into actionable development tasks. A passion for design and hands-on coding experience. A collaborative spirit and excellent communication skills with cross-functional teams and client stakeholders.

Requirements

SAP experience with experience in Service Management (SM)/Customer Service (CS)
Experience working in implementations, rollouts/support projects
S/4HANA hands-on work experience and good understanding of BTP cloud applications
Advanced knowledge on – Service Notification, Service orders, Warranty and billing
Strong process knowledge of Sales and Distribution, Repairs and Service Notifications, Warranty and Contracts, Settlement Management.
Experience with SAP enhancement technologies including user exits, BADIs, IDOCs, BAPIs
Ability to read and debug ABAP codes.
Experience creating functional specifications for RICEF Objects.
Exposure to SAP BRF+, SAP BTP applications
Customer service master data - Equipment master, warranty master, functional location, counters etc.
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

Nice To Haves

Exposure to AI/Automation tools
Knowledge on idocs - setup of partner profile, creating segments, testing idocs.
Worked on Interfaces with both SAP and non-SAP systems.
Excellent written and verbal communication skills.
Ability to work independently with minimal supervision and work on multiple projects simultaneously
Excellent Analytical and Communication skills
Excellent Planning and Co-ordination skills
Coordination with Cross Functional Teams, ABAP team, client managers, understand business requirements, Preparing Functional Specs, coordinate design/development with offshore team, provide regular status updates, lead business playbacks, coordinate with third party application teams, plan and coordinate testing, prepare for project go-live & reach out to larger Infosys competency / teams for inputs etc

Responsibilities

Participate in requirements gathering with stakeholders across business units and assist in validating specifications to ensure alignment with business objectives and ERP capabilities
Contribute to solution architecture design by assisting in customizing modules and features of ERP package, based on detailed business requirements
Develop and integrate new features into existing applications, conduct code reviews and maintain the codebase for stability and compliance
Participate in system integration efforts by configuring interfaces, executing ETL processes, and ensuring consistent data flow between ERP and other applications
Assess ERP system performance to identify enhancement opportunities and to ensure that ERP customizations are in compliance with security measures and regulatory standards
Develop comprehensive documentation for ERP customizations and deliver user training to facilitate effective knowledge transfer