Senior SAP EWM Support Consultant

C5MI Insight

2d•$125,000 - $155,000

About The Position

C5MI is not your typical consulting firm. We are a high-performance team of SAP and supply chain experts who solve complex, mission critical challenges for organizations that cannot afford failure. We hire consultants who thrive in complexity, move fast, take ownership, and deliver under pressure. At C5MI, you will not be siloed or stuck in theory. You will be hands on, client facing, and directly influencing outcomes that matter. Our culture rewards initiative, accountability, and continuous growth. This is a place where your expertise is valued, your work is meaningful, and your performance truly matters. If you’re energized by learning through real-world challenges, collaborating with top-tier talent, and expanding your capabilities every day, C5MI is where strong consultants level up. Position Summary: The Senor SAP EWM Support Consultant is responsible for providing expertise and leading post-go-live support efforts, providing mentorship to junior team members, and driving continuous improvements in system stability. This individual will serve as an expert resource for SAP EWM solutions, collaborating with cross-functional teams to resolve problems, conduct system analysis, and implement enhancements.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Logistics, Transportation, Supply Chain Management or other related field, OR High School Diploma/GED and equivalent years of experience.
SAP EWM certification required – if not currently certified, must obtain certification within 6 months of hire.
5+ years of hands-on SAP EWM experience (configuration and troubleshooting) required.
Background and/or education in logistics, distribution, MIS, IT, or other related field required.
Must have an active government clearance or be able to obtain one prior to hire date.
U.S. Citizenship is required to obtain government clearance.
Deep knowledge and understanding of SAP logistics modules and SDLC.
Proven ability to train and mentor team members and client users.
A strategic thinker with strong execution skills.
Excellent organizational and multitasking skills, with the ability to handle multiple support tickets simultaneously, prioritizing urgent issues effectively.
Clear and professional communication, with the ability to explain technical concepts to non-technical users.
Ability to work collaboratively in diverse cross-functional teams and simultaneously manage multiple tasks and competing priorities effectively.
Strong problem-solving troubleshooting skills with a meticulous approach to system configuration and issue resolution.
Strong analytical and organizational skills, with attention to detail.
A self-starter with the ability to work independently in a fast-paced environment.

Nice To Haves

Experience working with the Department of Defense or another federal agency is a plus.

Responsibilities

Leads hypercare initiatives in the initial weeks following SAP EWM implementations.
Monitors and reports on system issues, quickly addressing any failures or user-reported concerns and serving as the escalation point for complex support issues.
Provides technical leadership, coaching, and mentorship to SAP EWM Support Consultants I and II, with a focus on bringing out the best in team members by guiding them through goals and obstacles.
Manages a high volume of support tickets, ensuring timely responses and effective issue resolution.
Troubleshoot and diagnose root causes of system errors and coordinate resolution with the relevant teams.
Tracks system performance to identify bottlenecks and areas for improvement.
Collaborates with clients and business stakeholders to resolve tickets.
Documents support processes, system configurations, troubleshooting procedures, resolutions, and best practices for knowledge sharing and future reference.
Educates others in the workflow, business processes, and reporting metrics enabled by EWM and conducts training sessions for end-users and client personnel on EWM usage and best practices.
Collaborates cross-functionally with client leadership, development teams, project managers, and stakeholders to maintain and enhance system performance and ensure long-term success.
Applies software updates and security patches as needed to ensure system integrity.
Provides technical assistance to end users, ensuring a positive support experience.
Adheres to all certified processes as part of our commitment to maintaining the highest standards of quality and information security.
Performs other related tasks as assigned.