Senior Salesforce Solution Architect

OneTrust • New York, NY

6d • $150,675 - $226,013 • Hybrid

About The Position

Reporting to the Senior Manager of Solution Architects, the Senior Salesforce Solution Architect will play a pivotal role in driving the transformation and optimization of our processes within the Salesforce ecosystem. We are seeking an experienced Senior Salesforce Solution Architect with a specialization in Sales & Service Cloud to join our dynamic team. If you possess a deep understanding of Salesforce and a proven track record of designing and implementing successful, durable solutions, we invite you to apply and contribute to our continued growth.

Requirements

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent experience).
• 7+ Salesforce Certifications, including Application and System Architect certification, Salesforce CPQ certification
• Minimum 8 years of experience as a Salesforce Solution Architect, with a focus on designing and implementing End-to-end solutions.
• Minimum 5 of experience in an Architect role
• Proficiency in Salesforce Tools such as LeanData, ZoomInfo, D&B, Reltio and hands-on experience with Apex, Lightning Components, and integration tools.
• Strong understanding of End-to-end processes, including lead management, opportunity tracking, quoting, pricing, and contract management.
• Excellent analytical and problem-solving skills.
• Exceptional communication and interpersonal skills.

Nice To Haves

• Experience working at a startup
• 13+ Salesforce Certifications, including Application and System Architect certification, Salesforce CPQ certification, B2B Solution Architect
• Experience with Agentforce & Data Cloud/Data360
• Experience with other Salesforce products, such as Revenue Cloud or Einstein Analytics.
• Previous experience in Tech Industry or a similar field.
• Project management experience.
• Advanced degrees or certifications in related fields.

Responsibilities

• Collaborate with stakeholders to gather and analyze business requirements related to end-to-end processes.
• Design end-to-end solutions, incorporating industry best practices, Salesforce capabilities, and integration points.
• Create comprehensive architectural diagrams, process flows, and solution documentation.
• Provide expert guidance to development teams, ensuring alignment with architectural standards, guidelines, and best practices.
• Lead the evaluation and selection of technologies, tools, and third-party applications that complement the end-to-end ecosystem.
• Oversee the development of technical specifications and ensure adherence to design principles.
• Configure and customize Salesforce objects, fields, validation rules, flows, and custom code (Apex, Lightning Components) to support end-to-end requirements.
• Show in-depth knowledge in specialized areas, such as: Territory Management, Lead Routing, Account Hierarchies, Omnichannel, Integrations, Communities, Incident & Breach, Certinia, Gainsight, or Account and Lead Enrichment.
• Innovative approach to solving complex implementations without previous experience; bringing creative thinking and approaches from the frontier of salesforce new practices to our implementation
• Architect integration solutions to seamlessly connect Salesforce with external systems, ensuring data consistency and real-time information exchange.
• Define data migration strategies and oversee data cleansing and transformation efforts to ensure accurate and reliable end-to-end data.
• Identify and address performance bottlenecks, scalability concerns, and other technical challenges within the end-to-end processes.
• Ownership of system performance and collaborate with technical teams to implement optimizations
• Identifying conflicts sourced in other systems or impacting downstream systems and ensuring business outcomes are good across all processes and systems
• Ensure that the end-to-end solution complies with security, data privacy, and regulatory requirements.
• Lead solution reviews and ensure alignment with architectural guidelines.
• Collaborate closely with cross-functional teams, including Sales, Marketing, Operations, Support, Customer Experience, and Finance, to ensure solutions meet business needs. This role will be assigned a specific business owner in one of the above areas
• Present technical concepts and solutions to both technical and non-technical stakeholders.
• Demonstrate clear command and ownership of the technical side of their workstream; monitor any issues that the business may be missing and proactively recommend better practices in order to advance business goals
• Influencing the business to think bigger and go in directions which are at the leading edge of the industry
• Provide guidance, mentorship, and knowledge transfer to junior architects and development teams.
• Conduct training sessions to enhance team members' understanding of end-to-end processes and Salesforce best practices.

Benefits

• comprehensive healthcare coverage
• flexible PTO
• equity RSUs
• annual performance bonus opportunities
• retirement account support
• 14+ weeks of paid parental leave
• career development opportunities
• company-paid privacy certification exam fees

What This Job Offers

• Job Type: Full-time
• Career Level: Senior