Senior Salesforce Engineer

2d•$125,000 - $135,000

About The Position

G2's GTM Systems team builds and operates the technology layer that powers how G2's Customer Success and Customer Support organizations work. We are looking for a Salesforce Engineer who will serve as the primary technical partner embedded with our post-sale business stakeholders — someone who can move fluidly from a whiteboard conversation about OKRs to writing Apex code to shipping a solution in production. This is a high-autonomy, high-ownership role. There is no product manager to write specs, no BSA to translate requirements, and no QA team to catch what you miss. You are the engineer, the analyst, the architect, and the delivery owner. You will work directly with leaders and operators in Customer Success and Customer Support to understand what they need, design the right solution, build it, test it, deploy it, and iterate on it. If you thrive in environments where you can see the direct impact of what you build on the people using it every day — and where you're expected to bring both technical depth and business judgment to the table — this role is for you.

Requirements

6+ years of experience in a Salesforce-centric technical role, with demonstrated ownership of solution delivery end-to-end
Salesforce development proficiency: Apex (classes, triggers, batch jobs), Lightning Web Components (LWC), SOQL, and platform configuration (flows, validation rules, page layouts, permission sets)
Experience working directly with business stakeholders — comfortable running discovery conversations, asking sharp questions, and pushing back when scope creep threatens delivery
Hands-on experience with Salesforce Experience Cloud (Communities/Portals) and Service Cloud
Demonstrated ability to operate without a PM or QA function — you write your own test cases, own your own deployments, and catch your own bugs
Comfort with AI-assisted development workflows and a genuine curiosity about applying LLMs and AI agents to GTM and operational problems
Strong written and verbal communication — you can explain a data model to an engineer and a business case to a VP in the same day

Nice To Haves

Familiarity with one or more tools in the CS/Support ecosystem: Forethought, Catalyst, Gainsight, or comparable platforms
Experience with Salesforce integration patterns (REST/SOAP APIs, platform events, named credentials)
Exposure to AI tooling for workflow automation (Claude Code, Dust, n8n, or similar)
Salesforce certifications (Platform Developer I/II, Administrator, Advanced Administrator)
Prior experience in a Customer Success, Support, or Revenue Operations technology context

Responsibilities

Partnering directly with Customer Success and Customer Support business stakeholders to understand goals, OKRs, and process pain points — translating them into technical solutions without a PM or BSA intermediary
Owning the full delivery lifecycle: requirements gathering, solution design, configuration, development, testing, deployment, documentation, and ongoing iteration
Building and maintaining solutions across G2's post-sale tech stack, including Salesforce (Sales Cloud, Service Cloud), Salesforce Experience Cloud, Forethought, Catalyst, Slack, and ZoomInfo
Developing within Salesforce using both declarative configuration and code — writing Apex classes, triggers, and Lightning Web Components (LWC) for solutions that go beyond what clicks can deliver
Designing and deploying AI-powered GTM workflows — leveraging tools like Claude Code, Dust, and native AI capabilities within the stack to automate and augment how CS and Support teams operate
Evaluating and integrating new tools as the ecosystem evolves, with a bias toward solutions that reduce manual work and accelerate time-to-value for business teams
Maintaining the reliability, performance, and governance of the systems you own — including documentation, change management, and proactive monitoring