Senior Salesforce Business Analyst, Public Sector

Claroty•New York, NY

About The Position

Claroty's Public Sector practice is rapidly expanding to secure the mission-critical systems that our society’s safety and stability depend on. We are looking for mission-driven professionals who want to join a high-growth team dedicated to protecting critical infrastructure and ensuring essential services remain resilient and uninterrupted. This role is for a Senior GTM Salesforce Business Analyst who will take end-to-end ownership of our GTM processes, translating complex business needs into scalable system solutions. You will act as the US-based anchor for our Public Sector Business Applications team, working closely with the global Business Applications team to ensure global alignment. You will be the critical link between our GTM stakeholders (RevOps, Marketing Operations, etc.) and our technology execution, providing hands-on configuration and design to ensure our systems and processes are optimized for maximum business impact.

Requirements

5+ years of progressive hands-on experience with Salesforce
Deep focus on Sales Cloud and Service Cloud functionality and architecture.
Proven working knowledge and ability to configure: Salesforce Flows and Automation.
Case Management and Service Console functionality.
Knowledge Articles and Experience Site (Community) configuration.
Familiarity with technologies that integrate into the Salesforce ecosystem (e.g., data management tools, iPaaS solutions, or third-party AppExchange solutions).
Experience applying business systems analysis skills to other enterprise applications beyond Salesforce (e.g., Clari, Gainsight, Marketing Automation platforms, or CPQ solutions).
Solid understanding of the Federal sales cycles and contract structures, including multi-year deal modeling, Base + Option Years, and Federal ARR/TCV calculations within Salesforce.

Nice To Haves

Salesforce Certifications: Administrator, Advanced Administrator, Sales Cloud Consultant, or Service Cloud Consultant.
Exposure supporting and managing MSP contracts, vendor relationships, and budgets, including delivering executive briefings for a growing organization.
Experience working in a High-Growth Tech environment.

Responsibilities

Partner with executive and senior-level stakeholders to define, shape, and align the technology strategy with GTM business goals.
Own the entire lifecycle: conducting deep-dive discovery, translating complex business requirements into clear, functional specifications and designing scalable, user-friendly solutions.
Conduct current state process analysis, recommend future-state improvements, and identify cross-topic dependencies to ensure seamless, end-to-end GTM operations.
Perform hands-on configuration, manage system enhancements (including Flows, Case Management, Knowledge, and Experience Sites), and ensure compliance with Salesforce best practices.
Promote change management efforts, including global release planning, executive communication, and defining training/adoption measurement strategies.
Influence cross-functional roadmaps and prioritization based on strategic business value, staying current with Salesforce releases to recommend and manage the adoption of relevant features.