Senior Salesforce Architect, Information Technology (REMOTE AVAILABLE) [R0151297]

Nevada System of Higher Education•Las Vegas, NV

4d•Remote

About The Position

The University of Nevada, Las Vegas (UNLV) invites applications for a Senior Salesforce Architect, Information Technology (REMOTE AVAILABLE) [R0151297]. The Senior Salesforce Architect provides long-term, strategic, and technical leadership and direction for the university’s Salesforce ecosystem. Reporting to the COE Director, this role designs and governs scalable, secure solutions across Salesforce clouds (with emphasis on Education Cloud) and guides data and integration strategy, including Data 360 (formerly Data Cloud). The Architect partners with campus stakeholders to translate functional needs into trusted, easy, and adaptable technical designs; mentors the COE team; and contributes hands-on configuration and development for complex initiatives, prototypes, and shared accelerators. This role evaluates emerging capabilities (such as Agentforce) and recommends adoption approaches that improve outcomes for students, faculty, and staff. The Senior Salesforce Architect is expected to: Serves as a trusted advisor and technical partner to functional leaders, product owners, and delivery teams. Balance strategic roadmap planning with practical delivery constraints and iterative improvement. Communicate architecture tradeoffs clearly to technical and non-technical audiences; facilitate alignment. Provide expert leadership through influence by mentoring teammates, establishing and reinforcing standards, documentation, and best practices. The Senior Salesforce Architect has these responsibilities: Define and maintain target-state architecture, reference patterns, and technical standards for the Salesforce portfolio. Lead solution design for major initiatives and provide hands-on support for high-complexity build work, prototyping, and troubleshooting as needed. Partner on enterprise integration and data governance, including data quality, identity resolution, and lifecycle management across systems. Establish and continuously improve delivery governance (architecture and code/design reviews, release and environment strategy, testing and quality controls) and guide adoption of platform innovations (Education Cloud, Data 360/Data Cloud, Agentforce). Customer Service Expectations: This position is responsible for maintaining a customer-focused approach in all duties, ensuring professional, timely, and effective interactions with internal and external stakeholders. To provide excellent service the employee will: listen to customers and understand their needs; help customers solve problems; demonstrate an eagerness to help; exhibit a professional disposition; be approachable, respectful, and team-oriented; take ownership of inquiries and assignments; provide updates for customers; and be familiar with the basic operations of the university in order to understand customer needs better. This position has flexible work scheduling options available including hybrid and remote anywhere in the United States based on acceptable performance and organizational needs in alignment with the UNLV Flexible Work Policy for Flexible Work Arrangements at UNLV (subject to approval).

Requirements

Earned Bachelor’s degree from an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA).
5+ years of Salesforce solution architecture, design, and delivery experience in complex/enterprise environments, including multi-cloud implementations, data modeling, and integration design.
Direct experience in Education Cloud/EDA or similar Industries Clouds solutions, and Data360 (formerly Data Cloud).
Salesforce Certified Administrator OR Salesforce Certified Platform Developer I, Platform App Builder, and at least one additional architect or advanced Salesforce certification (e.g., Advanced Administrator, Platform Developer II, Application Architect, System Architect, Data Architect, etc) certifications OR have 5+ years of experience supporting Salesforce at a college, university or employed in higher education consulting.
Salesforce platform architecture across Sales, Service, Experience, and Education Cloud; strong understanding of environment strategy and scalability.
Data modeling and platform security (sharing, role hierarchy, permission sets, OAuth/SSO concepts) and compliance best practices relevant to higher education (e.g., FERPA).
Integration architecture patterns and experience integrating enterprise systems (SIS/LMS/HR/finance) using APIs and middleware.
Application lifecycle management, source control, and release management practices for both declarative and programmatic changes.
Experience with Education Data Architecture (EDA) / Education Cloud or other Industries Clouds implementations in complex, distributed stakeholder environments.
Expert solution architecture and documentation skills (current/future state diagrams, technical specifications, integration and data designs).
Expert ability to translate functional requirements into secure, scalable technical solutions and implementation plans.
Strong team member stakeholder communication, collaboration and facilitation skills; able to explain tradeoffs to technical and non-technical audiences.
Strong problem-solving skills and attention to detail.
Ability to lead through influence in a matrixed environment and mentor teammates to raise overall delivery quality.
Ability to prioritize across competing demands, manage risk, and maintain focus in a fast-changing environment.
Ability to assess new platform capabilities and recommend adoption strategies that balance value, risk, and supportability.

Nice To Haves

Higher education experience (3+ years)
Experience with the implementation of AI/agent capabilities, such as Agentforce
Master’s degree
Salesforce Education Cloud Consultant certification
Salesforce Data Cloud / Data 360 experience (certification if available)
Agentforce specialist certifications
Data 360 (formerly Data Cloud): data ingestion and mapping, Data Model Objects (DMOs), identity resolution, and activation patterns.
Agentforce / Einstein AI experience: designing and governing AI/agent use cases, grounding strategies, and safety/privacy considerations.
Experience with Gitlab and Familiarity with DevOps Center and CI/CD tooling and quality gates.
Hands-on development and configuration expertise (Apex, LWC, Flows, OmniStudio) and performance troubleshooting.
Data governance and analytics enablement (Tableau/CRM Analytics or institutional reporting practices).
Ability to guide organizational change and adoption (training, enablement, and operating model improvements).

Responsibilities

Define and maintain target-state architecture, reference patterns, and technical standards for the Salesforce portfolio.
Lead solution design for major initiatives and provide hands-on support for high-complexity build work, prototyping, and troubleshooting as needed.
Partner on enterprise integration and data governance, including data quality, identity resolution, and lifecycle management across systems.
Establish and continuously improve delivery governance (architecture and code/design reviews, release and environment strategy, testing and quality controls) and guide adoption of platform innovations (Education Cloud, Data 360/Data Cloud, Agentforce).
Serves as a trusted advisor and technical partner to functional leaders, product owners, and delivery teams.
Balance strategic roadmap planning with practical delivery constraints and iterative improvement.
Communicate architecture tradeoffs clearly to technical and non-technical audiences; facilitate alignment.
Provide expert leadership through influence by mentoring teammates, establishing and reinforcing standards, documentation, and best practices.