Senior Sales Support Specialist
About The Position
Lumelight is hiring a Senior Sales Support Specialist. As a Senior Sales Support Specialist, you will be an expert in all aspects of the sales administration and sales processes to support all Sales team personnel in line with Lumelight’s business objectives and market strategy. Additionally, the Senior Sales Support Specialist serves as a mentor and coach to others, including assisting with training other team members and new hires. The Senior Sales Support Specialist may take the lead on mini-projects or initiatives to aid with process improvement within the department or across the greater organization.This role is ideal for someone who has built a strong foundation in sales operations and administration, interested in taking the lead.
Requirements
- Superior time management, detail orientation, organizational skills, and the ability to quickly adapt to, and manage, multiple priorities or projects
- Excellent written and verbal communication skills with internal team members and external clients and brokers
- Must be able to work both independently and within a team setting
- Excellent customer service skills
- High level of professionalism with an attention to detail
- Ability to follow through and complete tasks effectively
- Ability to work collaboratively with cross-functional teams
- Bachelor or Associate’s degree preferred; previous administrative experience in an office setting strongly preferred
- 3-5+ years experience within similar field
- Proficiency in use of various Microsoft software such as Windows, Excel, Word and Outlook
- Experience using Salesforce or a similar customer relationship management software preferre
- Knowledge of the healthcare benefits industry (health insurance brokers/producers/consultants, claims audits, dependent eligibility audits) is preferred but not required
Responsibilities
- Works closely with the Sales, Operations and Marketing teams to support marketing, sales and crucial administrative functions
- Develops an in-depth understanding of all product & service offerings
- Ensures prospective customers receive superior service and support by responding to inquiries and questions, involving the appropriate parties within our firm
- Assists with creating proposals, quotes, agreements/contracts, and audit implementation materials
- Assists with following up on open/outstanding proposals, quotes, agreements/contracts, and audit implementation materials, helping the Sales team move prospective clients through the presales process as quickly as possible
- Helps maintain sales database with client/prospect information
- Generates reports and participates in reoccurring team meetings
- With support from the Marketing department, monitors, tracks, ships and reorders sales collateral, proposals, or displays for trade shows and conferences
- Assists sales team with scheduling meetings as needed
- Supports achievement of company, team, and individual goals
- Assists with completion of projects and special duties as directed and within assigned deadlines
- Performs other functions as assigned
Benefits
- Medical, Dental and Vision Benefits
- Health Savings and Flexible Spending Account Options
- 401(k) with Automatic Company Contribution
- Employee Assistance Program
- Company-paid Life and Disability Insurance
- Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
