Sales Support Specialist
About The Position
We’re not just building restaurant tech—we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sht about helping restaurants succeed. Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you. The Opportunity You’ll join the Sales Operations team as a Sales Support Specialist, managing the deal lifecycle from opportunity creation to underwriting approval. You’ll collaborate across Sales, Underwriting, Support, Implementation and Billing — delivering a seamless end-to-end experience.
Requirements
- Experience in sales operations, underwriting support, or account management
- Strong experience with Salesforce and DealHub preferred
- Exceptional attention to detail, organization and ability to manage time-sensitive tasks across multiple workstreams
- Excellent written and verbal communication skills
- Ability to work cross-functionally in a fast-paced environment
Responsibilities
- Create and manage opportunities in Salesforce & DealHub for new deals, add-ons/upgrades, change of ownerships, and re-books
- Generate quotes, complete digital applications and enter deal data toward underwriting submission
- Work closely with Underwriting on incomplete applications and deals on hold
- Drive clear communication of requirements and next steps to the sales team
- Partner with Sales, Underwriting, Implementation, and Support to keep deals moving
- Process equipment add-ons and orders across multiple channels
- Maintain internal tracking of DealHub add-ons and coordination with shipping/fulfillment partners (POSRG, SpotOn, etc.)
- Monitor missing shipments, resolve discrepancies, and ensure correct fulfillment; send tracking and invoice details
- Receive, review and action Salesforce cases from sales reps and internal partners; verify deal details (MID, quote, proposal, documentation)
- Maintain spreadsheets and tracking logs for equipment cases and updates
- Send invoices and process billing in NetSuite and Salesforce; initiate credit memos and refunds (SOPF fees, billing corrections, etc.)
- Manage SaaS increases/decreases, billing changes, terminations, seasonal/paused accounts and communicate billing status
- Receive cancellation requests and coordinate equipment returns; verify eligibility and partner with Support on refunds and credit memos after approval
- Serve as the primary operational support contact for the sales teams, provide status updates and collaborate with internal teams to resolve issues quickly
Benefits
- Medical, Dental and Vision Insurance
- 401k with company match
- RSUs
- Paid vacation, 10 company holidays, sick time, and volunteer time off
- Employee Resource Groups to build community and inclusion at work
- Monthly cell phone and internet stipend
- Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
