Senior Sales Specialist
About The Position
Frazer is a leading provider of specialist civils, infrastructure and utility products and solutions. As part of STARK Building Materials UK, we combine specialist expertise, market-leading products and exceptional service to support customers across the housing, infrastructure, industrial and commercial sectors. Frazer Durham ( DH1 2YN) is looking for a proactive and customer-focused Sales Specialist to join our team. This is an excellent opportunity for someone with experience in merchanting, construction, industrial distribution or another B2B sales environment who enjoys building relationships, identifying opportunities and delivering outstanding customer service. Working closely with customers, suppliers and colleagues, you will play a key role in growing sales, developing customer accounts and ensuring every customer receives expert advice and a first-class experience.
Requirements
- Experience in a Builders' Merchant, Civils Merchant, Drainage Merchant, Utilities Merchant, Plumbing & Heating Merchant, Landscaping Merchant, or Construction Supplies business.
- Previous sales or customer service experience within the merchanting or construction sector.
- Excellent communication and relationship-building skills.
- A proactive approach with the ability to identify and secure sales opportunities.
- Strong organisational skills and attention to detail.
- Confidence using IT systems and communicating with customers over the telephone.
- A positive attitude and a genuine passion for delivering excellent customer service.
Responsibilities
- Building strong relationships with new, existing and lapsed customers.
- Understanding customer requirements and recommending the right products and solutions.
- Identifying opportunities to increase sales through upselling and cross-selling.
- Preparing quotations, processing orders and ensuring they are fulfilled accurately and on time.
- Developing your knowledge of civils, infrastructure and utility products by working closely with suppliers and manufacturers.
- Providing expert product advice and technical support to customers.
- Advising customers on pricing, trading terms, credit facilities and account management.
- Delivering an outstanding customer experience on every interaction.
- Supporting branch objectives and contributing to the overall success of the team.
Benefits
- Competitive Basic Salary
- Performance Related Bonus
- Retirement Savings Plan (Pension) – with Legal & General
- Life Assurance
- WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
- Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
- Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
- Employee Discount
- Refer a Friend scheme
- Wellbeing Centre via WorkPerks
- Recognition programme
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
