Senior Sales Program Manager

Brightspeed • Charlotte, NC

10h • Hybrid

About The Position

We are looking for a Sales Program Manager to join our growing team! In this role, you will manage the end-to-end delivery of sales and referral programs that drive acquisition, engagement, and loyalty within the Brightspeed Consumer business. You will ensure clear communication, operational accuracy, and measurable results. Working across Sales, Marketing, Care, and Operations, you will translate program strategy into seamless execution - supporting Brightspeed’s mission to connect more customers to fast, reliable internet.

Requirements

• Bachelor’s degree in Business, Marketing, Communications, or related field, or equivalent work experience
• 3+ years of experience in program or project management, sales operations, or marketing operations
• Experience coordinating cross-functional initiatives and managing program performance metrics
• Strong program and project management capabilities with attention to detail and operational discipline
• Analytical thinker able to interpret data and translate insights into actionable improvements
• Proficient in Microsoft Excel, PowerPoint, and CRM/marketing systems (e.g., Salesforce, HubSpot)
• Excellent written and verbal communication skills with the ability to influence across functions
• Strong collaboration and stakeholder engagement skills
• Ability to manage multiple projects in a fast-paced environment with shifting priorities

Nice To Haves

• Experience managing referral, loyalty, or incentive programs in a consumer sales or telecom environment
• Familiarity with Brightspeed products, sales channels, and customer acquisition processes
• Project management certification (PMP, CAPM, or equivalent)

Responsibilities

• Lead day-to-day management and optimization of Brightspeed’s sales and referral programs, ensuring accurate setup, tracking, and fulfillment
• Collaborate with Marketing, Sales, and Channel Operations to launch and promote referral campaigns that align with consumer sales priorities and brand messaging
• Develop and maintain program documentation, process guides, and communication materials to support consistent execution and field readiness
• Monitor program performance, providing reporting and insights on participation, conversions, incentive payouts, and ROI
• Partner with Analytics and Finance teams to validate data accuracy, track budget utilization, and support forecasting for referral incentives
• Coordinate with IT and vendor teams to maintain referral systems, troubleshoot issues, and implement enhancements
• Ensure programs comply with legal, privacy, and financial controls while maintaining an excellent participant experience
• Support additional consumer sales initiatives and incentive programs as part of the Sales Programs team
• May perform other duties as assigned

Benefits

• We offer competitive compensation and comprehensive benefits.
• Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health.
• Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees