Senior Sales Operations Systems Analyst

Sphera•Chicago, IL

59d•$76,000 - $114,000•Hybrid

About The Position

Sphera is a leading global provider of enterprise software and services that enables companies to manage and optimize their environmental, health, safety and sustainability. Our mission is to create a safer, more sustainable and productive world. Sphera is a portfolio company of Blackstone, a U.S.-based alternative asset investment company that focuses on private equity, technology and innovation, and more. Blackstone businesses succeed through strong partnerships, a personalized approach and a commitment to exceptional performance with uncompromising integrity. Sphera and Blackstone are leaders in the Environmental, Social and Governance (ESG) space. We are guided by our core values of Customer Centricity, Accountability, Bias to Action, Innovation, and Collaboration. These values help us recruit the right talent to join our rapidly expanding team around the globe. It is important to us that each and every Spherion is not only eager to challenge themselves and knows how to get work done but is an awesome addition to our company culture. Job Summary: The Senior Sales Operations Systems Analyst plays a critical role in owning and optimizing our CPQ (Configure, Price, Quote) systems and broader revenue technology stack. This role leads the design, configuration, and day-to-day support of our CPQ solution (e.g., Salesforce CPQ, DealHub), and manages its integrations with CRM and other revenue tools. You'll collaborate closely with cross-functional teams including Sales, Finance, Product, and Legal to ensure quoting workflows, pricing models, and approval processes are scalable, compliant, and aligned to business strategy. This is a hybrid role that requires both strategic systems thinking and tactical execution -including resolving issues, implementing enhancements, and evolving our CPQ and CRM capabilities to support growth, improve data quality, and streamline sales processes.

Requirements

5+ years of experience in Sales Operations, Revenue Operations, or CRM/CPQ system administration roles.
3+ years of hands-on experience with CPQ systems (e.g., Salesforce CPQ, DealHub, Apttus, or equivalent).
Strong Salesforce.com (SFDC) experience including configuration, reporting, objects, and workflows.
Solid understanding of quote-to-cash processes and dependencies with Finance, Legal, and Product functions.
Experience managing cross-functional projects involving technical and non-technical stakeholders.
Excellent analytical, problem-solving, and troubleshooting skills.
Strong communication skills and ability to translate technical concepts to business users.

Nice To Haves

Salesforce Administrator or Advanced Administrator certification.
CPQ Specialist certification or equivalent hands-on experience with CPQ configuration and modeling.
Familiarity with SaaS pricing models, subscription billing, and renewal workflows.
Experience with integration tools such as Boomi, MuleSoft or middleware platforms.

Responsibilities

Own the end-to-end CPQ solution design, configuration, and performance, including product catalog setup, pricing logic, discounting rules, approvals, bundles, and templates.
Translate business requirements into scalable CPQ models and rules that support diverse sales motions (e.g., new business, renewals, expansions, services).
Maintain and evolve CPQ quote-to-cash workflows in coordination with Finance, Legal, and Deal Desk teams.
Provide day-to-day support for revenue systems, especially CPQ and CRM (Salesforce), resolving issues quickly and managing user requests via ticketing systems.
Manage system integrations across Salesforce, DealHub, billing tools, CLM platforms, and data sources.
Support UAT, regression testing, and production deployment of CPQ/CRM enhancements and bug fixes.
Partner with Sales Ops and RevOps to ensure system configurations support lead-to-cash processes, sales playbooks, and GTM strategies.
Ensure high data integrity across quoting, opportunity, and product objects through proactive validation rules, process automation, and audits.
Develop and maintain documentation for CPQ processes, system architecture, and user enablement.
Identify and implement automation and process enhancements to reduce friction in the sales cycle.
Analyze quoting behavior and system usage to propose improvements or training.
Serve as a key stakeholder in system roadmap planning and tool evaluations.