Senior Sales Operations Specialist

nCino•Wilmington, NC

About The Position

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking. The Senior Sales Operations Specialist plays a critical role in supporting global sales teams by streamlining operational processes such as contracting, quoting, and sales cycle management to drive efficiency and effectiveness. This position serves as a key liaison between Sales and internal stakeholders, ensuring consistency and alignment across systems and processes. The role is responsible for developing and optimizing dashboards, delivering actionable insights, and leading sales enablement initiatives including training and documentation for Salesforce and related tools. Leveraging deep domain expertise, the specialist provides data-driven recommendations to enhance sales performance, operational accuracy, and strategic decision-making.

Requirements

Typically requires a minimum of 5 years of related experience/ proficiency with an undergraduate degree; or 3 years and a graduate / advanced degree; or equivalent work experience (as applicable).
Strong research and creative critical thinking skills
Salesforce Administration or Implementation experience
Ability and desire to learn Salesforce.com administration and to attain Salesforce.com certifications within 90 days of role commencement
Effective communication skills
Knowledge of Sales Key Performance Indicators
Data management skills

Nice To Haves

Degree concentrating in Computer Science and M.I.S.
Data management skills, including advanced Excel and SOQL
Knowledge of Sales Key Performance Indicators
Salesforce.com Certification
CORE COMPENTENCIES Collaborates Tech Savvy Communicates Effectively Business Insights

Responsibilities

Partner and support the Global Sales Team during contracting, quoting, and other operational processes to ensure efficiency and speed through their sales cycle
Serve as the Liaison between sales team and other internal stakeholders to maintain consistency throughout the process
Create, maintain, and optimize dashboards and reporting for the sales teams; provide data insights to assist in the measurement of sales performance and impact business strategy
Serve as a resource for internal stakeholders, responding to and resolving problems through research, consulting with internal support teams, to identifying the appropriate tools for success
Lead sales enablement efforts by creating and maintaining training materials for the internal Salesforce environment and sales processes; lead training webinars for internal teams
Collaborate with Sales Operations Analysts to optimize sales-specific functionality within organization’s internal Salesforce.com environment and participate in internal data cleansing efforts with external sources that provide updated data regarding prospects and target markets
Leverage domain knowledge to make data-driven recommendations on areas of improvement, efficiencies, and accuracy within the sales processes, and provide insights to decision makers
Leverage AI tools and techniques to enhance work efficiency and optimize business operations by automating routine tasks to improve accuracy, save time, and minimize errors
Utilize AI-driven insights to refine decision-making, elevate customer experience, and boost team productivity while ensuring its application provides measurable value, driving innovation and smarter ways of working
Stay informed on AI advancements to drive continuous learning and scalable growth opportunities