Senior Operations Specialist

Serco•IL-Rock Island US-IL US-IA, IL

12d•Onsite

About The Position

At Serco, we foster a dynamic and collaborative work environment where team members contribute to innovative, high-impact projects for leading government clients. We provide opportunities to solve complex challenges, improve processes, and utilize the latest technologies to deliver top-tier products and services to our customers. The positions on this contract are located both CONUS and OCONUS in support of the Army Sustainment Command (ASC). As a Senior Operations Specialist , you will play a key role in supporting our Global Logistics and Support Services III (GLASS III) contract with the U.S. Army Sustainment Command (ASC) in Rock Island, Illinois . In this role, you will: Perform independent in-depth research and analysis of current and emerging policy, regulations, directives, or industrial issues. Assist with the management of day-to-day operations, synchronization, and coordination for the Logistics Civil Augmentation Program (LOGCAP) and provide recommendations and information on operational issues. Develop and maintain accurate and thorough LOGCAP contract requirements packages (technical data packages, exhibits, diagrams, etc), screen requirements for completeness and accuracy, and suitability. Review, prepare analyzes, coordinate and develop draft staff actions and requests for information; prepares or reviews briefings and memos in accordance with Army regulations (i.e., AR 25-50); and collaborates with the Branch Chief. Make recommendations of new or updated policy and procedures for the program. Independently prepares Operations/Readiness Common Operating Picture (COP) and information papers. COPs may be recurring or ad hoc. Update and maintain operations files in SharePoint in an organized, professional, an accurate manner. Facilitate teleconferences and attend meetings. Operations specialist will, in coordination with appropriate stakeholders and Branch Chief, establish dial in, calendar event, take meeting minutes, publish/distro as needed, take role call or other admin functions needed to properly facilitate meetings, MS Teams calls, etc. Track contract milestones and schedules. Track performance metrics, participate in all required meetings and teleconferences, review performance contractor deliverables, maintain updated status of non- conformance issues impacting mission capabilities, and researching and responding to inquiries. Plan, organize, and conduct a study of the efforts of logistics support at various command levels. Projects typically involve the identification and new development of potentially new strategies and functions for subordinate organizations. Work with other specialists/analysts to develop new methodologies/strategies and makes recommendations to optimize the efficiency and effectiveness of the Program’s operations through changes in work methods, organizational structures, or management processes. Select and apply appropriate evaluation techniques in determining the extent of compliance with rules and regulations issued by the Command. Conduct management studies and projects related to reorganization proposals, realignment actions, and special organizational analyses.

Requirements

High school diploma or GED with a minimum of 12 years of experience planning, organizing, coordinating, and managing logistics and acquisition activities.
Bachelor’s degree with a minimum of 8 years of experience planning, organizing, coordinating, and managing logistics and acquisition activities.
An Active U.S. Department of Defense (DoD) Secret security clearance
Minimum of 5 years of experience working in operations at the Brigade level or above.
Thorough knowledge of National, Operational, and Tactical Level Logistics; as well as Peacetime, Contingency, and Defense Support of Civil Authorities (DSCA) operations; Fragmentary and Deployment Orders; and Homeland Defense and Security.
A full understanding of concepts, strategies, practices, and planning guidance that affect the mission of the Army Sustainment Command.
Knowledge of analytical and evaluative methods and an understanding of regulatory programs.
Skill in preparing projects, information papers, staff reports, and skill in organizing and presenting reports and briefings to managers.
Knowledge management and organizational principles and practices along with knowledge of military command structure, missions, programs and organizational relationships.
Considerable interpersonal skills in presenting staffing recommendations and negotiating solutions to disputed recommendations.
Proficient in Microsoft Word, Excel and PowerPoint
The ability to work on-site in Rock Island, Illinois.

Responsibilities

Perform independent in-depth research and analysis of current and emerging policy, regulations, directives, or industrial issues.
Assist with the management of day-to-day operations, synchronization, and coordination for the Logistics Civil Augmentation Program (LOGCAP) and provide recommendations and information on operational issues.
Develop and maintain accurate and thorough LOGCAP contract requirements packages (technical data packages, exhibits, diagrams, etc), screen requirements for completeness and accuracy, and suitability.
Review, prepare analyzes, coordinate and develop draft staff actions and requests for information; prepares or reviews briefings and memos in accordance with Army regulations (i.e., AR 25-50); and collaborates with the Branch Chief.
Make recommendations of new or updated policy and procedures for the program.
Independently prepares Operations/Readiness Common Operating Picture (COP) and information papers.
Update and maintain operations files in SharePoint in an organized, professional, an accurate manner.
Facilitate teleconferences and attend meetings.
Track contract milestones and schedules.
Track performance metrics, participate in all required meetings and teleconferences, review performance contractor deliverables, maintain updated status of non- conformance issues impacting mission capabilities, and researching and responding to inquiries.
Plan, organize, and conduct a study of the efforts of logistics support at various command levels.
Work with other specialists/analysts to develop new methodologies/strategies and makes recommendations to optimize the efficiency and effectiveness of the Program’s operations through changes in work methods, organizational structures, or management processes.
Select and apply appropriate evaluation techniques in determining the extent of compliance with rules and regulations issued by the Command.
Conduct management studies and projects related to reorganization proposals, realignment actions, and special organizational analyses.

Benefits

Medical, dental, and vision insurance
Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
401(k) plan that includes employer matching funds
Tuition reimbursement program
Life insurance and disability coverage
Optional coverages you can buy, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Employee Assistance Plan that includes counseling conditions

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