Senior Sales Operations Manager, Strategic Account Services (SAS)

Amazon • Seattle, WA

1d

About The Position

You will lead multiple key functions across Sales Operations, with a primary focus on owning strategic partnerships and operational excellence across our Amazon 3P account management teams. You will define and execute the Referral strategy that connects sellers with the right programs at the right time, improving seller satisfaction and sales conversion. You will develop innovative recruitment strategies to re-engage sellers who have left SAS, including designing compelling incentive programs to optimize our lead pool. You will define and implement the rules of engagement across internal Amazon teams to ensure seamless collaboration and optimal seller experience throughout their selling journey. Additionally, you will own the Sales reporting processes (e.g., MBR, Flash), including all aspects of data management, ensuring leadership has accurate, timely insights to drive strategic decisions.

Requirements

• 6+ years of Microsoft Excel experience
• Bachelor's degree or equivalent
• Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent

Nice To Haves

• Experience using Salesforce (or other CRM tool) or BI tools
• Experience presenting to senior leadership

Responsibilities

• Create and execute comprehensive Referral strategy to connect sellers to appropriate SAS programs
• Develop recruitment strategies for sellers who previously left SAS, including designing incentive programs and win-back campaigns
• Define and implement rules of engagement across internal teams to optimize seller recruitment, qualification, and progression through 3P account management services
• Own Sales MBR and Flash reporting processes, including data collection, validation, analysis, and presentation
• Establish data quality standards and governance for Sales Operations metrics and reporting
• Facilitate cross-functional collaboration and alignment across Sales, Account Management, Finance, and Leadership teams
• Drive process improvements and operational efficiencies across the sales organization
• Conduct change management initiatives for new processes, policies, and engagement models
• Monitor key performance indicators and provide actionable insights to drive business outcomes

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level