Senior Sales Operations Manager, Enterprise

Postman•San Francisco, CA

2d•Onsite

About The Position

Be the operational backbone that enables Postman’s North America Enterprise Sales team to scale revenue with precision and speed. This role sits at the center of the GTM organization—translating sales strategy into day-to-day operational execution through rigorous forecasting discipline, clear pipeline visibility, and scalable sales processes. You will serve as the dedicated Sales Operations business partner to the VP of North America Enterprise Sales, reporting directly to the Head of Field Operations. This is a builder role. As Postman scales its enterprise motion, the North America Enterprise segment is one of our highest-priority and fastest-growing businesses. We are looking for a Senior Manager, Field Operations to partner directly with our VP of North America Enterprise Sales and his leadership team to ensure the sales organization operates with clarity, efficiency, and the data it needs to win.

Requirements

7+ years of experience in Sales Operations, Revenue Operations, or a related GTM function in high-growth B2B SaaS companies, with at least 2 years supporting an Enterprise Sales segment.
Proven experience as a dedicated business partner to Enterprise or Mid-Market Sales leadership—translating strategy into operational execution.
Deep experience with sales forecasting and pipeline management, including owning a weekly forecast process end-to-end.
Expert-level proficiency in Salesforce CRM—pipeline management, reporting, dashboards, and data governance.
Hands-on experience with Clari or an equivalent revenue forecasting platform.
Strong analytical skills and advanced proficiency in Excel and/or Google Sheets (pivot tables, complex formulas, modeling).
Experience supporting territory design, quota allocation, and headcount planning for an Enterprise sales segment.
Strong familiarity with modern sales technology stacks, including CRM platforms, forecasting tools, and sales engagement systems.
Experience partnering with Revenue Strategy, Finance, and Analytics teams to translate operational data into strategic insight.
Excellent communication and executive presence; comfortable presenting to and influencing VP-level sales leadership.
Must be based in San Francisco, CA and able to work in person 5 days per week.
Strong systems thinker who can connect operational infrastructure to revenue outcomes.
Excellent cross-functional collaborator with credibility across sales, finance, and executive leadership.
Analytical and data-driven, with the ability to turn pipeline and performance data into operational improvements.
Comfortable operating in ambiguity and building structure where it doesn’t yet exist.
High ownership mindset with the ability to lead initiatives that span multiple teams.

Responsibilities

Sales forecasting and pipeline management for the NA Enterprise segment
Sales productivity analytics and performance reporting
Territory, quota, and headcount planning support
Sales process design and continuous improvement
Cross-functional alignment with GTM Systems, Enablement, Marketing and Finance on key programs and initiatives
Serve as the primary Sales Operations point of contact and strategic thought partner to the VP of North America Enterprise Sales.
Translate business goals into operational plans, ensuring the Enterprise Sales team has the structure, tools, and insights to execute.
Proactively surface risks and opportunities through regular cadences with sales leadership.
Prepare and present operational reviews, pipeline analyses, and forecast packages to the VP of NA Enterprise Sales.
Ensure the sales organization operates with clarity around pipeline coverage, forecasting discipline, and operational structure.
Establish the operational discipline required for predictable revenue growth within the NA Enterprise segment.
Own the weekly forecast process end-to-end, partnering with reps and managers in Clari to produce accurate, actionable commit and best-case views.
Design pipeline health frameworks and monitor coverage, deal progression, and leading indicators; flag anomalies and recommend corrective actions.
Build reporting structures that provide visibility into pipeline generation, conversion, and attainment for the NA Enterprise segment.
Build and maintain dashboards and reports in Salesforce, Google Sheets, and other systems that give leadership real-time visibility into attainment, pipeline velocity, ASP, win/loss, and rep productivity.
Conduct ad hoc analyses to answer strategic questions and support quota, territory, and headcount planning.
Partner with GTM Strategy and BI teams to generate the insight required to improve sales productivity and pipeline performance.
Develop quarterly business review (QBR) content in partnership with sales leadership.
Identify bottlenecks in the Enterprise sales motion and drive process improvements that increase rep efficiency and reduce friction.
Partner with Enablement and Revenue Operations to roll out new tools, playbooks, and process changes.
Ensure Salesforce hygiene standards are adopted across the Enterprise team; work with GTM Systems on system enhancements and automation.
Define operational requirements for sales tooling and workflows across CRM, forecasting platforms, and sales engagement tools, in close partnership with the GTM Systems organization.
Support annual and mid-year planning cycles including territory design, quota setting, and headcount modeling for the NA Enterprise segment.
Collaborate with Finance and HR to align capacity plans with business targets.
Partner with Field Ops counterparts supporting ADR, Partnerships, NA Corporate, and International Sales to ensure consistent methodology and data across the GTM organization.
Act as the voice of NA Enterprise Sales in cross-functional forums, advocating for prioritization of tools, resources, and process improvements.