Senior Sales Operations Analyst
About The Position
We're looking for a highly skilled Senior Sales Operations Analyst to join our North America Field Revenue Operations team. In this strategic role, you'll blend analytical rigor with strong business partnership skills to drive insights, optimize sales performance, and support scalable growth across our Field Sales organization. You'll collaborate closely with senior leaders in Sales, Marketing, Enablement, and Customer Success, shaping how our GTM teams operate by turning data into clear recommendations and actionable strategy. If you thrive in a fast-paced SaaS environment, enjoy solving complex operational challenges, and excel at influencing decisions through data, we'd love to meet you. Please note this is a hybrid role with onsite expectations of 3x/week (Tuesday - Thursday) from our San Mateo, CA headquarters.
Requirements
- 4-8 years in Revenue Operations, GTM Operations, Sales Operations, or Strategy within high-growth SaaS companies.
- Strong analytical and modeling skills; proficient in Excel/Google Sheets, SQL, and BI tools (Tableau, Looker, Power BI).
- Deep understanding of B2B SaaS sales processes, funnel metrics, and revenue performance.
- Experience working with Salesforce and supporting GTM system workflows.
- Excellent communication and stakeholder management skills.
- Ability to work independently in a fast-paced environment.
Nice To Haves
- Salesforce Platform Certification
- Experience with lead routing, quotas, or compensation processes.
Responsibilities
- Analyze GTM performance data to surface insights, trends, risks, and opportunities.
- Deliver executive-ready reporting, dashboards, and ad hoc analyses.
- Support segmentation, account prioritization, and territory planning.
- Manage recurring reporting for pipeline, funnel metrics, lead flow, and revenue performance.
- Prepare operational inputs for MBRs, QBRs, and leadership reviews.
- Own key Salesforce operational components (configurations, quotas, team structures, compensation elements, etc.).
- Build and maintain Salesforce dashboards for self-service analytics.
- Create and maintain SOPs, process documentation, and rules of engagement.
- Partner with Sales, Marketing, Enablement, and Customer Success to drive GTM execution.
- Operate autonomously and influence decisions with data-backed recommendations.
Benefits
- Freshworks offers multiple options for dental, medical, vision, disability and life insurances.
- Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered.
- Freshworks also offers adoption and parental leave benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
