Senior Analyst, Sales Operations

American Hospital Association • Chicago, IL

1d • $92,000 - $138,000 • Hybrid

About The Position

The American Hospital Association (AHA) is a national organization that represents and serves all types of hospitals, health care networks, and their patients and communities. The AHA has two main offices, located in Washington, D.C., and Chicago. The AHA offers a flexible hybrid work schedule of three days in the office and two days working remotely. At the core of our mission, are our employees. At AHA, you will see that we work to give you autonomy, creating an environment that allows your experience and ideas to enhance our organization as we work to advance health in America. At AHA, you'll find support for your career through training and development programs and opportunities to expand your skills and knowledge. We'll help you reach your potential and advance your career by keeping you apprised of new job opportunities within our organization. The AHA team comes from a wide array of backgrounds and education across two U.S. offices and approximately 500 individuals. We are proud of our workforce and our commitment to equal opportunity for all, consistent with all applicable Federal anti-discrimination laws.

Requirements

• Bachelor's Degree Business, Marketing Required
• 5+ years Experience in sales operations Required
• Experience developing and implementing performance improvement strategies and plans Required
• Advanced technical skills with CRM, database management and marketing automation applications - Required
• Advanced understanding of sales operations and processes that enhance sales performance - Required
• Advanced Microsoft Office (i.e., Excel, Word and PowerPoint) skills - Required
• Advanced Salesforce.com, database management - Required
• Describe the abilities necessary to perform the critical functions of this position - Required
• Ability and fluency with account management, finance, marketing, product development teams - Required
• Ability to bring together multiple, disparate data sources (spreadsheets, meetings, observations, documentation) and produce meaningful findings - Required
• Strong attention to detail and ability to identify and resolve discrepancies - Required
• Ability to communicate and collaborate well at all levels of the organization - Required
• Ability to link organizational, operational and strategic direction - Required
• Ability to effectively prioritize and execute tasks in a high-pressure and ever changing environment - Required
• Ability to show a consistent pattern of results delivery in positive and negative selling environments - Required
• Ability to ensure a high level of productivity of the sales team through clear and consistent rep-to-rep assistance - Required
• Ability to project and deliver account-specific return on investment - Required

Nice To Haves

• Master's Degree Business, Marketing Preferred

Responsibilities

• Define and deliver techniques to improve funnel performance for sales management, eliminate sales process bottlenecks and inconsistencies, own the end-to-end process of tracking the sales funnel and operational metrics, and deliver regular insights to the business.
• Develop and standardize business reporting for strategic analysis and internal business review that support sales objectives, forecast and performance metrics.
• Enhance sales productivity and promote positive ROI by ensuring all CRM processes enable consistent, high-quality data to be gathered and provide clear visibility into the sales pipeline at all stages.
• Review actionable and accurate sales reporting and BI tools for reps, managers, sales leaders and product owners.
• Manage operational projects and track sales performance metrics against plans and quota, company forecasting, and KPIs.
• Partner with sales reps and marketing to refine lead qualification process, analyze and report on campaign performances with reporting and dashboards.
• Recommend CRM (Salesforce) project prioritization, configuration changes and troubleshooting.
• Ensure fulfillment/payment deadlines are met in accordance with contractual agreements, industry benchmarks and monitor aged accounts receivable (days in AR).
• Performs other duties as assigned.

Benefits

• We offer an excellent total compensation package, which includes medical/dental coverage (PPO/HMO), vision care, life insurance, short- and long-term disability plans, 401(k), tuition reimbursement, PTO/holidays/health days, wellness programs, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level