Senior Sales Operations Analyst
About The Position
Docker is seeking a Senior Sales Operations Analyst to join their Revenue Operations team. This role is responsible for optimizing the success of Docker’s Sales & GTM teams to accelerate revenue growth. The primary focus will be providing front-line support to the field via a ticketing system, managing users within the tech stack, assisting with end-of-month FP&A requirements, and focusing on data hygiene. The ideal candidate is a start-up builder with experience working with Sales and GTM teams, and has previously worked with Salesforce and Gong. This role reports to the Senior Manager of Sales Operations.
Requirements
- 2+ years of experience in Sales Operations
- Experience working for a high growth software/SaaS company
- Solid understanding of Salesforce accounts, contact and lead objects
- Great communication and interpersonal skills
- Technically savvy with Google Suite
- Energy, enthusiasm, and love of building
Nice To Haves
- Experience with Gong, LinkedIn Sales Navigator or ZoomInfo
- Familiarity with AI tools, including building AI-assisted workflows is a benefit
Responsibilities
- Be responsible for our field ticketing system, acting as first line support to the field
- Hold responsibility for the end of month & end of quarter FP&A updates
- Complete the onboarding and offboarding processes for the field & GTM teams
- Own the internal documentation refresh cadence
- Assist with reviewing and optimising Salesforce page layouts including fields, validations and workflows for accounts, leads and contacts
- Manage users within our tech stack
- Assist with scoping, testing and rolling out new system processes
- Be involved in FY Planning activities
- Ongoing review of new accounts, leads and contacts added to the system to ensure the data is accurate, standardized and not duplicative
- Support the Sales Ops & GTM Ops teams with ad hoc requests
Benefits
- Remote-first by design
- Flexibility that fits your life
- Generous PTO
- Designated quarterly Whaleness Days
- Designated end-of-year Whaleness break
- Home office support
- Technology stipend – Equivalent to US$100 net per month
- Learning & development – Annual stipend for conferences, courses, certifications, and continued learning
- Parental leave – 16 weeks of paid parental leave after six months of employment
- Equity for all full-time employees
- Comprehensive benefits – Medical, retirement, and paid holidays vary by country.
- Docker swag
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
