Senior Sales Operations Analyst

Dragos

12d•Remote

About The Position

At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are immediately at risk. We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand what is at stake. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place. About the Role: We are seeking a detail-oriented and analytical Senior Sales Operations Analyst to join our team. In this role, you will support territory planning and management, ensuring fair and effective territory design, accurate quota alignment, and data-driven coverage decisions. You will serve as a strategic partner to sales leadership and cross-functional teams, using data analysis to optimize territory structure and support broader revenue operations processes.

Requirements

Bachelor's degree in Business, Finance, Economics, or related field; or equivalent professional experience
3+ years of experience in revenue operations, sales operations, territory management, or a related field
Experience designing or managing sales territories
Strong analytical and problem-solving skills with attention to detail
Excellent communication skills; able to explain complex data findings to non-technical audiences
Ability to manage multiple priorities and meet tight deadlines
Familiarity with CRM systems (Salesforce preferred) and business intelligence tools

Responsibilities

Design and maintain sales territories based on market analysis, account concentration, and growth potential
Conduct periodic territory reviews and rebalancing to ensure equitable workload distribution and revenue opportunity alignment
Collaborate with sales leadership to establish territory assignments and support territory transitions
Document and maintain territory hierarchy, rules, and change logs for audit compliance
Support compensation, quota, and incentive processes, including calculations, reconciliation, and reporting as needed
Maintain data integrity across CRM, territory management, and related systems
Reconcile data across systems to identify and resolve discrepancies
Support audit and compliance reviews related to territory and compensation accuracy
Identify and document process gaps, errors, and inefficiencies in territory and revenue operations workflows
Lead or support initiatives to improve data quality, automation, and reporting timeliness
Champion adoption of tools and systems that enhance revenue operations capabilities
Develop training and documentation to support user adoption and process standardization
Maintain data integrity in CRM and territory management systems
Support system implementations, upgrades, and integrations as needed
Create and maintain data processes, validation rules, and error-checking protocols
Troubleshoot system issues and work with IT and vendor support to resolve problems