About The Position

Exceptional Hospitality Starts with You. Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Complex Senior Sales Manager, you’re not just generating and managing group sales, you’re spreading the light and warmth of hospitality by delivering memorable experiences that make every guest stay exceptional. To be successful in this role, candidates must possess a proven track record in group sales within the Government market, with a minimum of three years of tenure and demonstrated success in developing and managing government accounts.

Requirements

  • Proven track record in group sales within the Government market
  • Minimum of three years of tenure in group sales
  • Demonstrated success in developing and managing government accounts
  • A passion for spreading the light and warmth of Hospitality
  • Acting with Integrity and always doing the right thing
  • Inspiring others through Leadership
  • A belief that Teamwork drives the best outcomes
  • A sense of Ownership and accountability
  • A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact

Responsibilities

  • Serve as the primary point of contact for customers seeking group rooms, meeting space, and food and beverage services
  • Respond to inquiries, initiate outreach, qualify leads, and solicit potential clients through proactive sales efforts
  • Conduct site visits, entertain clients, prepare proposals, determine rates, negotiate contracts, and service accounts through fulfillment
  • Create and execute strategies to achieve or exceed revenue and room night goals, adjusting based on performance and market conditions
  • Evaluate lost business reports and identify opportunities to strengthen conversion and competitiveness
  • Collaborate across departments to coordinate the fulfillment of contracted services and uphold the highest standards of client satisfaction
  • Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

Benefits

  • 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
  • Employee stock purchase program (ESPP) with a 15% discount on Hilton shares
  • Paid parental leave for eligible Team Members, including partners and adoptive parents
  • Personalized caregiving concierge services
  • Crisis concierge for practical support and emotional care
  • Mental health resources through Employee Assistance Program (EAP)
  • Generous paid time off (PTO)
  • Health & welfare benefits including dental and vision
  • Retirement plans
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