Senior Sales Manager, Professional Channel

Face Reality•San Ramon, CA

3h•$155,000 - $165,000•Hybrid

About The Position

This Senior Sales Manager, Professional Channel role is responsible for overseeing day-to-day sales execution, team performance, account retention and expansion, new business acquisition, and pipeline management, while partnering closely with Marketing, Finance, Product, and Customer Success to deliver consistent execution, predictable growth, and an exceptional customer experience. Reporting directly to the VP of Sales, this leader manages a team of sales professionals—including Account Managers and Inside Sales Representatives within the Professional channel—focused on retaining and growing existing Acne Expert accounts and driving new customer acquisition through virtual selling, outbound prospecting, and consultative account management; the role operates primarily in a hybrid/inside sales environment, with periodic travel for customer meetings, events, and industry engagement.

Requirements

Bachelor's degree in business, marketing, or a related field.
10 - 12 years of sales experience, including leadership experience managing account management, inside sales, or hybrid sales teams.
Proven experience leading B2B sales teams within the skincare, aesthetics, or beauty industry.
Strong understanding of skincare products and industry trends.
Demonstrated success leading teams that drive revenue growth through both customer retention/expansion and new business acquisition.
Strong leadership, coaching, and performance management capabilities.
Exceptional communication, negotiation, and relationship-building skills.
Strategic thinker with the ability to execute in a fast-paced evolving environment.
Proficiency with CRM systems (ZOHO preferred) and sales analytics tools

Nice To Haves

MBA is a plus
Esthetician license is a plus

Responsibilities

Recruit, onboard, coach, and retain a high-performing team of Account Managers and Inside Sales Representatives
Establish clear expectations, performance standards, and accountability across the team
Provide ongoing coaching, feedback, and development to improve individual and team sales performance
Foster a positive, inclusive, and high-performance culture aligned with company values
Promote strong collaboration across the sales team and cross-functional partners
Act as a liaison between the sales organization and senior leadership, representing team needs and priorities
Manage and allocate sales team travel and expense budgets to ensure efficient use of resources
Develop and execute sales strategies to drive growth across the Professional channel, including retention and expansion of existing accounts and acquisition of new Acne Expert partners
Identify market trends, customer insights, and competitive intelligence to inform strategic initiatives
Balance near-term sales execution with longer-term initiatives that improve team performance, customer growth, and pipeline conversion
Lead sales planning, performance management, and quota attainment across the team, including account coverage, pipeline oversight, and activity expectations
Lead forecasting, pipeline management, KPI tracking, and performance reporting with a high degree of accuracy
Partner with Finance and Sales Operations to support sales reporting, budgeting, and performance analysis
Build and maintain strong relationships with key B2B customers through joint business planning and strategic account management
Establish and manage activity, call, and customer engagement cadence standards across the team, including virtual and periodic in-person interactions
Identify growth opportunities within existing accounts while ensuring appropriate follow-up on prospective, re-engagement, and underpenetrated accounts
Build, implement, and evolve sales playbooks across the team to support account management, pipeline progression, and new business conversion
Train and lead Account Managers and Inside Sales Representatives to execute consultative selling strategies, manage pipelines effectively, and deliver strong customer outcomes
Ensure consistency in sales execution, CRM discipline, customer follow-up, and effective use of sales tools and processes
Develop deep expertise in the Face Reality brand, portfolio, and strategic priorities
Create and deliver compelling brand and category stories that drive customer engagement, conversion, and downstream growth opportunities
Stay current on industry trends, customer needs, and competitive offerings
Partner closely with Growth Marketing, Brand Marketing, Product Development, Acne Expert Success, Sales Ops and Customer Support teams
Provide customer and market insights to inform product development and sales enablement tools
Ensure alignment and execution of cross-functional initiatives that impact the customer journey
Provide strategic input to the Marketing team to ensure sales materials, pricing, and business solutions are clear, compelling, and commercially effective