Senior Sales Manager - Audio Visual, Event Technology

Pinnacle Live•Miami Beach, FL

1d•Onsite

About The Position

Pinnacle Live is seeking a Senior Sales Manager to drive sales efforts for their assigned hotel within the In-Venue Sales organization. This role acts as front-line sales, responsible for generating Scope of Work (SOW) and Contracts for leads. Utilizing the Catalyst Sales Process, the Sales Manager will guide leads through the sales funnel, focusing on connection, prequalification, and solutions. This senior position will specifically target large-scale production sales for their designated property. Pinnacle Live operates at premier hotels and resorts, focusing on elevating experiences through cutting-edge production and a human touch, with core values of Excellence, Innovation, and People.

Requirements

Highly skilled communicator; exceptional interpersonal and relationship-building skills
Highly skilled at project management; proven success working in a fast-paced environment
Problem solver mindset: ability to remove obstacles for clients through strong organizational skills
Highly skilled customer service mindset: willing to go above and beyond for Pinnacle Live clients
Very strong time management skills with the ability to work on multiple projects at a time effectively
Strong business communication, presentation, and writing skills with a heavy focus on managing multiple communication platforms effectively
Exceptional relationship builder, internally and externally
Bachelor’s degree in business or related field
Minimum of three (3) years of experience in a customer service facing role
Minimum of two (2) years of experience in a hospitality sales leadership role
Proficiency in CRM platforms, ability to generate high-quality insights into sales activity and progress

Nice To Haves

Production and Staging experience are preferred
Scenic and Décor experience is preferred
Rigging, Electrical, and Exhibit experience is preferred

Responsibilities

Serve as a sales subject matter expert and ambassador for the designated hotel sales team.
Generate and revise scope of work, quotes, proposals, & contracts based on the needs of hotel leads requiring AV products and services.
Follow the Catalyst Sales Process, including lead prequalification, quote generation, contract confirmations, pricing and service negotiations, and follow-up.
Maintain deep knowledge of Pinnacle Live’s products and offerings, and demonstrate a passion for learning new technologies.
Provide hotel leads with necessary resources, such as layouts, renderings, visuals, and product suggestions.
Enter all pertinent client information into Pinnacle Live’s CRM platform.
Develop and drive an individual sales strategy, including individual and team funnel and sales activity reporting.
Communicate and collaborate effectively with the In-Venue Sales team and the National Director of Venue Sales.
Build outstanding relationships, lines of communication, and trust within the hotel sales team and Pinnacle Live internal teams.
Represent Pinnacle Live and the hotel during site visits, planning meetings, and pre-convention and debrief meetings.
Deliver "Gold Standard" customer experiences throughout the sales process, event execution, and post-event follow-up.
Manage accurate and timely billing of events and clients.
Perform other duties as assigned.