Senior Sales Enablement Manager - Onboarding Sales Trainer

ServiceNow•San Francisco, CA

About The Position

The Global Learning & Development (GLD) team is looking for a Senior Onboarding Sales Trainer to deliver and scale world-class onboarding experiences for our global sales organization via the ServiceNow Sales Academy. As a Senior Sales Trainer, you will facilitate dynamic, practical learning experiences that prepare new sellers to succeed in complex enterprise environments. You’ll coach on real customer conversations and engagements while reinforcing our sales methodology, AI-native tools, and GTM systems. You will play a pivotal role in shaping the future of ServiceNow sellers and directly influencing seller performance and revenue outcomes. This is not a traditional facilitation role – it requires enterprise sales fluency, an AI-first mindset, coaching depth, and the ability to translate ambiguity into clarity and action.

Requirements

5–7+ years in Sales Enablement, Sales Training, or Enterprise SaaS sales
Deep understanding of enterprise sales cycles, value selling, MEDDICC/MEDDPICC, Challenger, buyer alignment, and customer value realization
Proven excellence in virtual training, coaching, and elevating peer or participant engagement
Demonstrated sales credibility — able to translate strategy into practical selling motions and real-world application
Experience using AI tools to enhance sales productivity, insights, or coaching
Strong communication, executive presence, and storytelling abilities
Data-driven mindset; skilled at analyzing feedback and identifying opportunities to improve learner experience
Experience collaborating with global stakeholders and cross-functional GTM teams
Proficiency with common sales and enablement systems (Zoom, Teams, Microsoft, LMS platforms, Seismic, Intrepid, etc.)
High comfort with CRM platforms and reports (Dynamics, Salesforce)
Excellent verbal and written communication skills, facilitation, problem-solving, analytical, presentation abilities, and strong business acumen.

Responsibilities

Deliver high-impact sales training sessions that teach sellers how to win in complex enterprise deals with credibility and strong facilitation presence.
Coach Salespeople in the skills and activities to drive success
Reinforce our sales methodology, GTM process, systems, and AI-native tools, translating strategy into practical seller execution.
Elevate delivery quality across the Sales Academy by mentoring trainers, setting facilitation standards, and modeling best-in-class coaching.
Leverage data and AI to personalize learning, strengthen feedback loops, and continually improve onboarding effectiveness.
Partner with GLD and GTM teams to ensure alignment on messaging, sequencing, readiness planning, and global launch support.
Manage learner progression, support completion reporting, and provide hiring managers with clear readiness insights and development recommendations.
Work across global time zones to support regional teams and deliver experiences as needed.