Senior Sales Channel & Affiliates Representative - Partner Success Manager

Wolters Kluwer•Chicago, IL

7d•$78,400 - $136,950•Hybrid

About The Position

The Senior Sales Channel & Affiliates Representative operates as a partner success manager having a solid understanding of CT Corporation's business, products/services, customer base, and the market. Is responsible for supporting the FCC Partnership account owner across existing CT partnerships to increase business value, as well as seeking new opportunities to expand those partnerships. Manages the partnerships in alignment with the strategic priorities and goals of the company. Success in this role will be measured by ensuring delivery of the annual plans of the partnerships, driving both short-term and long-term objectives, and meeting the revenue goals for the partnerships by maximizing solution adoption and driving business growth through end client renewals. Must be customer oriented and work effectively and collaboratively with other internal stakeholders – sales, business units, professional services, marketing, product management, development and senior management – to make this happen.

Requirements

Bachelor’s degree in Business, Marketing or related field from an accredited college/university or equivalent work experience.
5 years in collaborating with alliances, partnerships, or other revenue-generating relationships. Roles such as, but not limited to, customer success, business development, account management, sales, etc.
Must be able to contribute to/resolve complex problems and exercise good judgement
Experience driving new logos, as well as meeting/exceeding high growth goals
Experience with product and software development processes
Ability to think strategically, analytically, and work flexibly to interpret data to drive business decisions and achieve results.
Strong ability to network, align and work with key players at all levels to building business relationships and drive results
Strong presentation, negotiation and business planning skills.
Strong communication skills and ability to proactively communicate using APIs and reactively address system issues/escalations.
Must be able to prioritize and multi-task with special attention to detail and follow-up, and organizational skills
Proactive and reactive problem-solving skills
Proficiency in using applications such as Salesforce, Outlook, Teams, etc.
Ability to work independently (minimal guidance) and as part of a team.
Ability to travel up to 25%
Normal office environment

Responsibilities

Collaborates with the FCC Partnership account owner by managing and driving CT partnerships across joint sales, marketing and product initiatives.
Customer Relationship Development: Develops and nurtures relationships and executes detailed go-to-market plans that align to sales/revenue goals and solve complex problems.
Collaborates effectively with others (e.g., Partner Enablement, Partner Operational resources, Partner Marketing, and other FCC Sales Channel & Affiliates resources) to ensure high levels of engagement and training with top-tier partners to drive optimal demand generation.
Contributes to the development of the overall strategy and the success plan for each named partner. Participates in and/or drives monthly, quarterly progress towards partner satisfaction, revenue and strategic goals within plan.
Royalty and Invoicing: Tracks, reviews and manages invoicing and royalty fees.
Oversees the integration and/or interface of Wolters Kluwer solutions with the partner solution in collaboration with cross functional teams within Wolters Kluwer from ideation to development, marketing, field roll-out, and sales support.
Contributes to the development of business cases and innovative proposals for potential and existing partners that drive value for both parties.
Collaborates with the FCC Partnerships account owner in leading the relationship from the contractual and operational perspective. Maintains a deep understanding of the contractual elements pertinent to each partner in your portfolio.
Maintains regular cadence with assigned partners to engage in proactive sales opportunity generation, pipeline management and deal closure. Fosters relationships and discussions with partners. Develops strong Wolters Kluwer goodwill and awareness across partner organizations.
Promotes and positions CT's offerings via direct contact, meetings, demonstrations, concept/white papers and industry and tradeshow events.
Acts as a partner advocate within Wolters Kluwer and educates on how we can further build our partner ecosystem.
Diligently uses CRM (Salesforce.com, Partner Portal…) to capture relevant data, provide team and executive level reporting and keep comprehensive and accurate notes. Monitors and interprets product usage data to identify opportunities for improving product adoption, pursuing renewals, and up-selling.
Maintains industry intelligence, awareness of industry trends, and the strengths and weaknesses of key competitors.
Performs other duties as assigned.