Senior Sales Associate

Heritage Grocers Group•Ontario, CA

3d•$19 - $22•Hybrid

About The Position

At Cardenas Markets, how we work is defined by shared values that include absolute integrity, respect, and collaboration. However, it's more than that; it's smart and highly driven people united in purpose to serve one another. Bring your energy and unique perspective and you'll have the opportunity to grow with us professionally, personally, and financially. You will be part of a team that genuinely cares about helping you succeed, and you will work alongside talented colleagues, while making a difference in our communities. The role of Senior Sales Associate provides support to the MSB District Manager in covering time off and emergencies at the district level. The role requires willingness to fulfill a flexible work schedule and the ability to easily adapt to different store environments including facilities.

Requirements

Ability to handle and maintain confidential information;
Excellent communications skills;
Computer navigation and software knowledge;
Strong customer service experience;
Strong cash-handling experience;
Ability to work under little or no supervision;
Ability to work well under pressure;
Train, motivate, and coach the Sales Associates to sell MSB services;
Maintain a valid CA Driver License;
Ability to speak, read and write both English and Spanish efficiently to understand conversations, company manuals, forms, policies, procedures; and other documents;
Ability to maintain physical condition and stamina to perform assigned duties and responsibilities which may include sitting for extended periods of time and operating assigned office equipment;
This position requires satisfactory completion of a background check and third-party consumer reporting agency investigation.

Responsibilities

Delivers appropriate information to the customer regarding the different financial services with the main objective of increasing sales;
Promotes all financial services offered with each customer who visits the store;
Operates a computer and processes all the financial transactions effectively.
Understands the operation of assigned office equipment;
Oversees the safekeeping of the cash that originates from financial transactions;
Provides the highest level of customer service to all our customers;
Complies with the Company's manual of policies and procedures as well as, Bank Secrecy Act and Anti Money Laundering Regulations in addition to the Company's transmitters businesses partners
Must successfully pass an exam on anti-money laundering compliance training with the Company's designated third-party Company. Must attend all AML training assigned by the compliance team.
Responsible for training other Sales Associates on all money services business practices and BSA laws and regulations.
Inventories services under custody;
Maintains the Supervisor informed of any event that might require his/her intervention.
Builds and maintains positive relationships with customers and associates internally and externally;
Performs all other work-related duties as assigned.