Senior Sales Associate

Virginia Information Technologies Agency • Williamsburg, VA

2d • Onsite

About The Position

The senior sales associate is a lead position that handles first-level guest inquiries and needs. They must provide excellent customer service, product knowledge, and lead by example, assisting with training sales associates in conjunction with the store supervisor. Senior sales associates are responsible for opening and closing shops, performing cash reconciliations, balancing registers, and safes, preparing bank deposits and financial paperwork. They receive, verify and price merchandise as needed and prepare store-to-store transfers as directed. They ensure the sales floor area is kept clean, orderly, and well-stocked at all times. Their goal is to enhance the visitor experience by communicating product knowledge, providing superior guest service, and increasing museum shop sales and net revenue.

Requirements

• Knowledge of Computerized Point of Sale and Inventory Management systems.
• Knowledge of best practices related to providing excellent customer service.
• Knowledge of accurate and efficient cash handling, reports and documentation.
• Knowledge of mentoring and training others in a retail environment.
• Knowledge of principles of receiving stock and managing inventory.
• Skilled at providing excellent customer service to guests, internal customers, vendors and stakeholders.
• Skilled at completing complex sales transactions and reports in a computerized POS and Inventory Management System.
• Skilled at communicating effectively with both guests, coworkers and management through verbal and written communication.
• Skilled at handling cash transactions with accuracy.
• Skilled at POS opening and closing procedures, to include reports and deposits.
• Skilled at training new and existing staff on systems and improving their retail sales experience and skills.
• Skilled at moving merchandise from receipt to floor.
• Ability to learn JYF policies, procedures and standards, and uphold them.
• Ability to maintain a clean and organized shop floor, sales area and warehouse/storage.
• Ability to attend to customer’s needs at the register, on the sales floor, by phone or email.
• Ability to handle first level customer inquiries, issues, and refunds.
• Ability to know when to transfer larger problems to a supervisor.

Nice To Haves

• Prior retail experience is needed to be successful in this role.
• Experience as lead keyholder/shift leader preferred.

Responsibilities

• Handle first-level guest inquiries and needs.
• Provide excellent customer service and product knowledge.
• Lead by example and assist with training sales associates.
• Open and close shops.
• Perform cash reconciliations, balance registers and safes.
• Prepare bank deposits and financial paperwork.
• Receive, verify, and price merchandise.
• Prepare store-to-store transfers.
• Ensure the sales floor area is kept clean, orderly, and well-stocked.
• Enhance the visitor experience by communicating product knowledge.
• Provide superior guest service.
• Increase museum shop sales and net revenue.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed