Senior Sales Associate

Sight & Sound Brand•Branson, MO

15h

About The Position

This role involves providing the highest level of customer service, fostering a positive team environment, and understanding retail operations. The Senior Sales Associate will work towards meeting sales goals, assist in various guest service areas, and support visual merchandising efforts. This position requires the ability to step into a lead role in the absence of the Retail Lead and competently manage all guest services.

Requirements

Strong problem solving and multi-tasking ability.
Excellent customer service skills.
Guest focused, proactive, ability to resolve conflict, desire to learn, accountable.
Experience in cash-flow, cash handling, reconciliation, and counting.
Ability to anticipate the needs of guests/fellow team members and take initiative to meet those needs.
Effective time management skills.
Must be able to verify identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire.

Responsibilities

Consistently practice the highest level of customer service with both external and internal guests.
Foster a positive work environment among team members through encouragement, mentoring, and training.
Have a strong understanding of POS system and retail/concession procedures, to assist fellow employees as needed.
Work closely with Leads to encourage team focus on excellent customer service and efficiency while meeting sales goals.
Assist in any area of guest service as assigned, including, but not limited to Concessions, Retail, Almond Stations, Theater Carts and Usher.
Assist with displays, stocking, and procedural development as needed.
Support Visual Merchandiser with displays, stocking, and procedural development.
Equipped to fill in in Retail Lead's absence, and competently perform within all areas of Guest Services.

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