Senior Sales Ambassador - Orange County & Inland Empire

Abbott • Irvine, CA

10h • Remote

About The Position

We are looking for a highly driven and technically proficient Senior Sales Ambassador to join our Diagnostics team. As a Senior Ambassador, you will accelerate growth and expand market share across key accounts. This role is ideal for a professional with a strong background in clinical diagnostics and a deep understanding of laboratory and hospital environments. The Senior Ambassador will play a critical role in driving revenue by leveraging their technical expertise to influence purchasing decisions and deliver tailored diagnostic solutions. This role operates as the primary account management contact, aiming to improve economic profitability, increase customer loyalty, and retain business through contract renewal and closing new solutions.

Requirements

• Bachelor’s degree +3 years, Associate’s degree + 5, HS/GED + 7 years of relevant experience
• Professional experience in sales or laboratory operations.
• Willingness to travel within the assigned territory.

Nice To Haves

• Bachelor’s degree in Engineering, Life Sciences, or Medical Technology and/or healthcare-related Field.
• Experience with a proven track record in sales, field service, or within a technical call center.
• Deep understanding of laboratory instrumentation, workflows, and regulatory requirements.

Responsibilities

• Serve as a trusted visor to established customers, fostering loyalty and achieving retention targets.
• Enhance customer satisfaction through proactive issue resolution and regular business reviews.
• Collaborate with Enterprise Account Managers to secure early renewals and mitigate competitive threats.
• Develop and execute strategic account plans focused on value expansion and profitability.
• Identify and implement operational and service improvements to drive customer success.
• Influence purchasing decisions and optimize reagent utilization.
• Perform assay integrations and address laboratory technical needs.
• Support new account implementations, including ordering, installation, and validation.
• Coordinate order, delivery, and billing processes to ensure operational efficiency.
• Partner with Sales, Marketing, Customer Support, Technical Service, and Finance to deliver cohesive customer experiences.
• Escalate and resolve customer challenges in collaboration with the service organization.
• Contribute to quality effectiveness through accurate documentation of complaints and resolutions.

Benefits

• Free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED