Senior Sales Ambassador - Texas

Abbott • Dallas, TX

9d • Remote

About The Position

The Senior Sales Ambassador will be the representative of Abbott and the Abbott Diagnostics Division (ADD) brand to the customer. They will operate as the primary account management contact with customer accounts, with a focus on growing new business, improving economic profitability, increasing customer loyalty, business retention via contract renewal, and closing new Informatics solutions. This position is very visible and will influence customer purchase decisions. The role involves acting as a trusted partner to existing customers, building promoters, and achieving targeted retention rates. The ambassador will manage and drive account development according to strategic account plans, coordinate orders, deliveries, and billing, and perform assay integrations. They will also be responsible for making decisions on reagent utilization for integrations and troubleshooting product replacements, considering financial and customer implications. A critical contribution to the CAPA system is expected, with responsibility for accurate documentation of customer complaints and resolution actions. The role requires a high level of integrity, honesty, keeping commitments, and presenting information completely and accurately. Monitoring and maintaining customer satisfaction through direct contact and adherence to safety guidelines, policies, and procedures are also key functions.

Requirements

• Bachelor’s degree or equivalent relevant experience required.
• Minimum of five (5) years relevant experience with instrumentation utilized in a laboratory environment, or directly in laboratory environment, field service, technical call center, for Abbott Diagnostics products, which may include:
• Experience providing technical product application and/or hardware support
• Experience interfacing with customers.
• Strong people management and communication skills.
• Trouble shooting/problem solving skills.
• Computer skills (MS Office)
• Ability to travel up to 70-75% in assigned territory and other domestic business locations.
• Valid Driver’s License

Nice To Haves

• Bachelor’s degree in Business, Biomedical, Engineering, Electrical, Mechanical, Medical Technology or Commercial is preferred.
• 2+ years’ relevant healthcare/sales experience
• Experience interfacing with customers.
• Strong people management and communication skills.
• Trouble shooting/problem solving skills.
• Proficient with MS Office (e.g., Word, Excel, and PowerPoint); internet savvy.
• Shows ability to prioritize work independently.
• Negotiation skills.
• Demonstrated sales skills.
• Commitment to customers; Service-minded
• Demonstrates innovation, adaptability, and schedule flexibility; Considers a dynamic environment as an opportunity to learn and grow.
• Analyzes discrete issues and provide solutions; Identifies missing information or recognizes underlying issues; Organizes thoughts and information into clear explanations or presentations.
• Anticipates, identifies, and meets internal and external customer needs and requests; Negates and Resolves Conflicts, Maintains a professional demeanor, even under stressful conditions.
• Makes logical timely decisions based on analysis and experience.
• Effectively Manages Time, prioritizes tasks, and defines tasks necessary to meet goals; Organizes own activities and time to complete multi-faceted tasks and assignments; Manages daily workload related to call documentation; parts inventory and cycle count accuracy.
• Demonstrates proficiency and works efficiently with computer and other digital devices.
• Adheres to proper call documentation.
• Displays effective oral and written communication to accomplish business goals and foster building customer rapport and relationships.
• Develops self by acquiring the skills, knowledge, and experience to support the business direction of the organization and grow professionally.
• Persuades others to support a course of action; acts proactively to originate actions to improve existing conditions and process.

Responsibilities

• Act as trusted partner to existing customers
• Build promoters and achieve targeted retention rate
• Manage and drive development of accounts according to strategic account plan (i.e., value expansion and economic profitability)
• Coordinate order, delivery, and billing
• Perform assay integrations
• Be the representative of Abbott and the ADD brand to the customer with emphasis on laboratory management.
• Interact with Acquisition and Sales Specialist teams, Value Expansion Representative, Area/ Regional Marketing, Customer Support Center and Technical Service, Finance.
• Makes decision on reagent utilization on integrations and troubleshooting product replacement.
• Consider financial and customer implications as part of decision making.
• Critical contribution to the effectiveness of the CAPA system with responsibility for accurate documentation of customer complaints and the actions taken to resolve those concerns.
• Exhibits high level of integrity, honesty, keeping commitments and presenting information completely and accurately to both internal and external customers.
• Monitor and maintain customer satisfaction through direct contact.
• Adheres to safety guidelines; policies; procedures.

Benefits

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior