Senior Sales Ambassador, Diagnostics - Midwest

Abbott • Detroit, MI

6d • Remote

About The Position

Abbott is a global healthcare leader focused on diagnostics, medical devices, nutritionals, and branded generic medicines. The Senior Sales Ambassador role is within the Diagnostics team, aiming to accelerate growth and expand market share across key accounts. This role requires a strong background in clinical diagnostics and a deep understanding of laboratory and hospital environments. The Senior Ambassador will drive revenue by leveraging technical expertise to influence purchasing decisions and deliver tailored diagnostic solutions. This position serves as the primary account management contact, focused on improving economic profitability, increasing customer loyalty, and retaining business through contract renewal and closing new solutions.

Requirements

• Bachelor’s degree +3 years, Associate’s degree + 5, HS/GED + 7 years of relevant experience
• Professional experience in sales or laboratory operations.
• Willingness to travel within the assigned territory.

Nice To Haves

• Bachelor’s degree in Engineering, Life Sciences, or Medical Technology and/or healthcare-related Field.
• Experience with a proven track record in sales, field service, or within a technical call center.
• Deep understanding of laboratory instrumentation, workflows, and regulatory requirements.

Responsibilities

• Serve as a trusted advisor to established customers, fostering loyalty and achieving retention targets.
• Enhance customer satisfaction through proactive issue resolution and regular business reviews.
• Collaborate with Enterprise Account Managers to secure early renewals and mitigate competitive threats.
• Develop and execute strategic account plans focused on value expansion and profitability.
• Identify and implement operational and service improvements to drive customer success.
• Influence purchasing decisions and optimize reagent utilization.
• Perform assay integrations and address laboratory technical needs.
• Support new account implementations, including ordering, installation, and validation.
• Coordinate order, delivery, and billing processes to ensure operational efficiency.
• Partner with Sales, Marketing, Customer Support, Technical Service, and Finance to deliver cohesive customer experiences.
• Escalate and resolve customer challenges in collaboration with the service organization.
• Contribute to quality effectiveness through accurate documentation of complaints and resolutions.

Benefits

• Free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement
• The Freedom 2 Save student debt program
• FreeU education benefit

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED