Senior Robotics Solutions Engineer

Johnson & Johnson Innovative Medicine • Santa Clara, CA

23h • Onsite

About The Position

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Auris Health, a member of the Johnson & Johnson family of companies is currently hiring a Lead Robotic Solutions Engineer (RSE), Field Service, located in Atlanta, GA. At J&J MedTech we're changing the trajectory of health for humanity, using robotics to enhance healthcare providers' abilities and improve patients' diagnoses, treatments, and recovery times. Join our collaborative, rapidly growing teams. You'll collaborate on breakthrough medical technologies that unite multiple subject areas to build a connected digital ecosystem that advances medical professionals' skills and improves patient outcomes. This position contributes to the Technical Field Service team as a seasoned individual contributor, who works independently with minimal supervision. It helps establish and implement projects, programs, and processes in support of the organization's overall customer management strategy. It applies advanced knowledge of the field service field to establish best of class policies, procedures, and plans for the area.

Requirements

• Bachelor's Degree in Computer Science, Robotics, or a related field technical field.
• 4- 6 years of experience working in capital medical technology industry.
• Previous experience working with software, mechanical electrical mechanisms and knowledge of various types of robotic technology.
• Basic knowledge of working medical regulated environment.
• Ability to work effectively and efficiently in a group/team environment.
• Exceptional ability to conceptualize, develop and manage projects, process improvements, and timelines.
• Experience planning and conducting activities related to developing and executing new processes.
• Written and oral presentation skills, proficient in speaking and written English.
• Considerable ability to develop and maintain productive relationships with co-workers, team members.
• Demonstrated skill in using Microsoft Suite of applications (strong PowerPoint and Excel required).

Nice To Haves

• Analytical Reasoning
• Collaborating
• Communication
• Continuous Improvement
• Customer Service
• Customer Support Operations
• Customer Support Trends
• Data Gathering and Analysis
• Execution Focus
• Incident Management
• Problem Solving
• Project Management Office (PMO)
• Quality Assurance (QA)
• SAP Field Service Management
• Service Request Management
• Technical Credibility
• Training People

Responsibilities

• System set-up, movement, maintenance, repair, and de-installation.
• Data log analysis and management in order to perform troubleshooting and resolution of issues.
• Work independently leading our RSE Service Team in technical and non-technical activities and duties related to maintaining our fleet of engineering robotic systems fully functional to maintain system availability.
• Execute specific tasks including documentation and metrics for the team.
• Work to ensure safe, robust, and reliable service solutions by applying engineering methods with good documentation processes and using documentation through ECO processes.
• Participate in process improvement discussions to increase team efficiency and effectiveness.
• Engage in a continuous effort of learning and trainings to expand the knowledge of RSE Service on our robotics systems.
• Safely work in a manufacturing environment and ability to follow all safety and hazard requirements.
• Provide reports and updates to senior management on status and strategic goals.
• Interface with Systems Engineering, Product Support Engineers, Quality, and other cross functional teams to gain alignment and knowledge to continuously improve our system Uptime and Mean-Time-To-Repair (MTTR).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees