Senior Robotics Field Service Technician

Novarc Technologies Inc • Burnaby, BC

5d • Hybrid

About The Position

Novarc Technologies is looking for a skilled and experienced Senior Robotics Field Service Technician to join our growing team and support the production of our cobots. As a Senior Robotics Field Service Technician, reporting to the Director of Customer Support, your primary responsibilities will be to ensure Novarc’s NovAI systems are installed, commissioned, and handed over at client sites.

Requirements

• 10+ years as a robotic integrator in industrial automation, with at least 5 years specifically in robotic welding and 3 years in commissioning.
• Advanced proficiency in robotic arm programming and calibration (TCP, base frames, multi-robot sync, and external axes - positioners, tracks, turntables) for ABB, FANUC, and Yaskawa.
• Deep experience with robotic welding processes (GMAW/MIG, FCAW, SAW, Pulse), welding power sources (Fronius, Lincoln, Miller) and cell equipment (positioners, torch cleaners)
• 1D/2D/3D laser scanners, structured light sensors; brands like Servo-Robot, Scansonic, Meta Vision, Laser Vision Systems, Mech-Mind
• Ability to read/interpret electrical schematics, mechanical drawings, P&IDs, and robot cell layouts; highly trained in electrical control systems.
• College Advanced Diploma or equivalent in Robotics, Welding, or a related technical field.
• Proven ability to work independently at customer sites, lead technical resolutions under pressure, and maintain a positive, solution-oriented attitude.

Nice To Haves

• Experience with offline robot programming/simulation tools (Octopuz, Virtual Components, RoboDK, Robomaster, ABB RobotStudio, FANUC ROBOGUIDE.) and custom post-processor development.
• Understanding of welding metallurgy, WPS/WPQR standards, and AWS/CWB codes.
• Familiarity with Linux OS, digital twin workflows, and simulation-driven cell validation.
• Experience leading field teams, managing large deployment projects, or working within heavy fabrication industries (shipbuilding, pressure vessels).

Responsibilities

• Lead the end-to-end installation, mechanical/electrical commissioning, and handover of NovAI robotic welding systems (including Miller, Aubo, UR, Fanuc, ABB, and Yaskawa).
• Act as the primary technical bridge between engineering, product, and the Customer Operations team, ensuring product rollouts and solutions are well delivered to and understood by the Customer Operations team.
• Act as the primary technical point of contact for clients; provide on-site and remote support for robotic motion issues, calibration drift, and communication protocols.
• Collaborate with AI and Controls teams to integrate PLC programming (Omron, Allen-Bradley, Siemens) and I/O mapping into welding processes.
• Coordinate site readiness with clients, manage subcontractors/vendors, and develop documentation for workflow processes.
• Establish and enforce robotic safety protocols and ensure all welding activities comply with relevant industry and environmental regulations.
• Willingness to travel up to 75% of the time, primarily within North America with potential international assignments.
• High-level verbal and written communication skills; must be able to effectively translate complex technical issues for cross-functional teams, management, and customers.

Benefits

• Competitive Compensation: The potential to earn up to $150,000 through bonuses and overtime.
• Career Growth: This role offers exciting advancement opportunities, such as building and mentoring a new team, as we are in the process of establishing a new division.
• Generous PTO policy that includes holidays, vacation days, and personal days.
• Comprehensive Benefits Package: Health insurance coverage for individuals and families, including medical, and dental.
• Employer-paid training program to support your ongoing learning and development.
• $500 PPE budget to ensure your safety on the job
• $500 Health account.
• Work with state-of-the-art equipment and cutting-edge technology in the field of welding automation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree
• Number of Employees: 11-50 employees